Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Kem827
Reel Rookie

Roku Branded Commercials Freeze

When a Commercial plays for a Roku brand - a device or programming by roku, the playback freezes at the end. With or without the option to purchase, the Roku brand commercials freeze.  To unfreeze requires backing out, or Home and playing to continue the program, usually resulting in an additional full  commercial break. This problem has become intolerable as it is frequent. Any solutions?

 

33 REPLIES 33
RokuArjiemar
Community Moderator
Community Moderator

Re: Roku Branded Commercials Freeze

Hello! @Kem827,

A friendly welcome from the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

  • Can you please specify the issue you are experiencing?
  • Does the issue occur on only this channel, multiple channels, or all channels?
  • Does this occur during TV show/movie playback, ads, etc.?
  • A specific movie or TV show (season and episode) is an example where the issue occurs.
  • If possible, provide a video and picture of the issue.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
manndelion
Reel Rookie

Re: Roku Branded Commercials Freeze

I have been having this issue as well. It is an issue across multiple channels, no shows in particular as it's all of them. It's typically the last ad in a set that will freeze until the channel is exited, causing the set of ads to play over again when returning to the program. 

Leannek18
Streaming Star

Re: Roku Branded Commercials Freeze

I have also been having this issue for a few months 

Leannek18
Streaming Star

Re: Roku Branded Commercials Freeze

Happens on the Roku Channel. No specific show. When the commericla break is near the end, it freezes. Only way to fix is to go out of the show then back in. Next commercial break, it will do the same thing. 

Kem827
Reel Rookie

Re: Roku Branded Commercials Freeze

Can you please specify the issue you are experiencing? I just did.

Does the issue occur on only this channel, multiple channels, or all channels? The Roku Channel 

Does this occur during TV show/movie playback, ads, etc.? no, originally at the end of Roku-Brand Commercials. Recently also on the new LG and T-Mobile Commercials.

A specific movie or TV show (season and episode) is an example where the issue occurs.: no, Not applicable 

RokuJohnB
Community Moderator
Community Moderator

Re: Roku Branded Commercials Freeze

Hi @community users,

Thank you for posting here in the Roku Community!

We will be more than happy to assist you further. Can you please specify the channel where you're seeing this issue? May we know what troubleshooting steps you have taken so far?

With detailed information, we will be able to assist you further.

Thanks,

John

John
Roku Community Moderator
0 Kudos
manndelion
Reel Rookie

Re: Roku Branded Commercials Freeze

I have experienced it on the Roku Channel and on Tubi so far.

0 Kudos
RokuJohnB
Community Moderator
Community Moderator

Re: Roku Branded Commercials Freeze

Hi @manndelion,

Thank you for keeping us posted here in the Roku Community!

We will be more than happy to assist you further with this problem. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

If the problem still persists, please keep us posted.

All the best,

John

John
Roku Community Moderator
0 Kudos
Leannek18
Streaming Star

Re: Roku Branded Commercials Freeze

Already tried that. No updates available. Restarted the device and no updates available

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.