Solving playback issues

[RokuERey]

Hi Community users,

We really do appreciate you for reporting this case to us, and we'd like to look closer into this case going on when accessing YouTube.

To help us, could you please provide us with the details below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue you are seeing
• errors that you are experiencing on screen.
• Can you provide a video or screenshot of the issue you're experiencing?

We'll be looking forward to your update.

Thanks,

Rey

[JMcMac]

[afeldsott]

Thanks.  Mine is happening on my Roku TV.  My guess is that the problem exists across the board, no matter what type of Roku device you have.  I wonder if there is anyone who is NOT having the problem.
As someone indicated, it could very well be an issue with the YouTube app on the Roku device.  I'm waiting for an update.

[JMcMac]

I agree. Something with the app.

[RokuCarly]

Hi, @JMcMac! 

We highly appreciate you for providing us with the requested details precisely! Rest assured, we will forward your information to the appropriate Roku team for review. In the meantime, we're grateful for your patience and understanding as we work on this. 

Feel free to let us know if there's anything else you'd want us to address or create a new thread for different concerns. We'd be more than willing to listen and take action.

Kind regards,
Carly

[RokuCarly]

Hi, @afeldsott.

Thanks for the added information. Kindly provide us with the following details requested by @RokuERey so that we may be able to forward this to the appropriate Roku team effectively. 

We'll be looking forward to your update!

Kind regards,
Carly

[afeldsott]

[RokuJanadeeK]

Thanks for this information, @afeldsott.

Rest assured, we'll pass this one along to the appropriate Roku team for review and further investigation.

Let us know if you have other inquiries.

Regards,
Janadee

[JMcMac]

Problem solved! Thank you!

[afeldsott]

May I ask how you solved it?  I still have the same issue.