Solving playback issues

[PabloSanchez]

Hello, I did connect the stick to another devise (a projector that is compatible with) and have the same issue with the YouTube channel, the rest works fine.

I have another Roku stick that is poder and works perfectly with both devises and I can watch the you tube channel just fine.

The issue is with my new one the Roku 4k streaming stick.

Please help with this issue.

Thanks!

[RokuTakashi]

Hi @PabloSanchez,

Thanks for posting here in the Roku Community!

We appreciate you for sharing this information with us, and we'd be glad to assist. Let's perform a troubleshooting step to resolve this. Kindly follow the instructions below.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists, let us know we'll take further actions to address this.

All the best,
Kash