Solving playback issues

[ebass]

During Initial Setup I am getting Error 022.

I tried the setup on 3 Different TV's with the same Error 022 on all 3 TV's

Please Send a Replacement for this as soon as possible.

I have already returned the Spectrum Cable Box

RMA (505366) that was created on 10/02/2023 to replace 1 Roku Streaming Stick 4K - Retail (3820R2).

[RokuJohnB]

Hi @ebass,

Thank you for posting here in the Roku Community!

We'd like to know more about the issue that you're experiencing with the Roku streaming stick 4k. How are you powering the device?  Are you using a USB port on the TV or plugging it into a wall outlet?

We anticipate hearing from you soon and will keep helping you as needed.

Thanks,

John

[ebass]

John, 

I consider myself fairly technical. The Stick is broke.  But to answer your question the setup is AC powered, not USB powered... Again the stick is broke.  I would like to have this unit replaced ASAP.

I went to BestBuy picked up the same unit and it worked

I have 2 more TV's to cut the cable cord on, but now I am sitting with an UN-usable box that i paid for.

Please replace this unit or refund my money.. ( prefer a replacement)

[RokuEuniceL]

Hi @ebass,

Greetings from the Roku Community!

We understand you want to replace your Roku streaming stick. When did you purchase your Roku streaming stick? Please be advised that if it is under a 30-day warranty from the date of purchase, it should be replaced by the store where you bought it.

In any case, we can assist you with troubleshooting your Roku streaming stick.

Kind regards,

Eunice

[ebass]

The title reads

How to get support for RMA (505366) to replace 1 Roku Streaming Stick

I purchased this stick at ROKU.COM

The Stick I purchased at ROKU.COM does not work  ERROR 022 during initial setup

The stick is broke!

Trouble shooting this stick is not an option, for its delaying the inevitable, which is probably the plan

[ebass]

Every Things is Documented in the RMA (505366) to replace 1 Roku Streaming Stick

[ebass]

ROKU Order #804828311

[RokuEuniceL]

Hi @ebass,

Thanks for keeping us posted here in the Roku Community!

We're glad to assist you with setting up your Roku streaming stick 4K. Please be advised that Error 022 indicates that there is no wireless receiver detected. Did you have the long-range Wi-Fi receiver? This is important to ensure proper communication between the devices. The long-range Wi-Fi receiver is part of the USB power cable that must be attached to your Roku Streaming Stick 4K. It allows your Streaming Stick 4K to connect to your wireless network and the internet, so you can stream movies, TV shows, and more. The Wi-Fi receiver is designed to reduce wireless interference, providing a faster and more reliable connection. Please check here for more details on how to set up your Roku Streaming Stick 4K.

Let us know right away so we can assist you further.
Kind regards,

Eunice

[ebass]

This is crazy... I am not an idiot. Stop delaying.

Is any real person even reading this post, or is it an automatic static reply based on keywords

This is not support at all

Replace this unit

Replacement required

How to get support for RMA (505366) to replace 1 Roku Streaming Stick

Lets see what standard replay I get this time

[RokuEuniceL]

Hi @ebass,

We appreciate you updating us here in the Roku Community!

We understand your frustration. We're very willing to assist you with your problem with setting up your Roku Streaming Stick 4K. Have you done the troubleshooting steps and checked the support article above? Did you use the long-range Wi-Fi receiver as instructed? Let us know if your Roku Streaming Stick 4K didn't come with a long-range Wi-Fi receiver so we can send you one or replace it if it's defective.

Let us know how it goes, so we can assist you further.

Best regards,

Eunice