Solving playback issues

[mandy11]

Dear Janadee

Do you think it will be longer than a year ?  I'm not holding my breath....

[mandy11]

Exactly. Don’t you love some of the troubleshooting they suggest to diagnose channels kicking you back to Home Screen ? 
1. make sure your TV is plugged into the wall socket. 
2. is your router on

3. Do other people in your household see the same thing ? 

4. have you tried pressing the up button five times and the home button five times while standing on one leg. ?

[RokuJechealR]

Hi @Kathiell @mandy11,

Thanks for keeping us posted!

We are doing our best to get back to you as soon as possible. As of the moment, our team is still investigating this issue; we still haven't received any feedback, but rest assured that we'll send an update on this thread once we have it.

We appreciate your patience while we investigate this issue.

All the best,

Chel

[michaelangelo84]

It don't matter what app I'm using it'll stop it and crash and go back to home screen

[RokuArjiemar]

Hello! @michaelangelo84,

A warm welcome from the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

• What Roku device are you using right now?
• Is your Roku device up-to-date? By navigating to Settings > System > Software/System Update > Check Now,

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[Hpalej]

Could you please share the fix?

I'm having the same issues since the update.

[RokuJohnB]

Hi @Hpalej,

Welcome to the Roku Community!

We'd like to take a closer look into this issue that you're experiencing. May we know what troubleshooting steps you have taken so far?

We'll wait for your response.

Thanks,

John

[Suejetski]

@RokuJechealR, @RokuArjiemar @mandy11, 

It’s a 2024 miracle!

Roku took down the stOOpid New Years Central menu link and POOF! my apps are working again!

I didn’t have to turn-this-off and unplug-this-and-that, I didn’t have to tear my system apart. I didn’t have to waste my time jumping through THEIR hoops when I hadn’t changed anything!

The lesson I learned: I can live without Roku … and I won’t suggest a Roku to any additional friends.

The lesson I hope Roku learns: Fix what’s broken and then LEAVE THE CODE ALONE! We really can live without your mediocre service if we choose to. 

[mandy11]

Bahahahaha.... Give them a week and they will come upwith another annoyance

[LadyBudda]

HAS ANYONE FOUND A SOLUTION TO THIS PROBLEM YET ?!! BOTH OF MY ROKU TVs ARE DOING THIS ! The only that’s not is the one that just has the Roku plug in. Seems like it’s an issue with the RokuTVs themselves . 🤦🏻‍♀️ this post goes back over a year - still no resolution ?!