Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Re: [SERVICE INTERRUPTION] The Roku Channel

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Not able to get any channels on Roku

cowgirlsrule
Reel Rookie

Roku 4620 free TV not working

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I use a Roku model 4620x & have watched Roku tv since 2016. I also watch Netflix with that same machine. Suddenly, the Roku free tv won't launch but Netflix works fine.

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McDude
Channel Surfer

Re: Roku Channel/ subscription channels will not load

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Seems that my apps themselves are working it's when I return my Roku to the home setting. Everything shows up except suggestions, search results, etc. Also when I open my Roku phone app it opens but says there's a failure retry, etc. 

WTFTampa
Newbie

Re: Roku Channel/ subscription channels will not load

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Ditto!

LeftIdaho
Channel Surfer

Re: Roku Channel/ subscription channels will not load

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oh cool, I am now 60th in line at customer service!  LOL

Negeilum65
Newbie

Re: Roku won't load content and everything is connected

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It sounds like this is a Roku network issue with everyone having the same problem. We need someone from Roku tech support to respond here.

GalaxyLiam2008
Reel Rookie

Re: [SERVICE INTERRUPTION] The Roku Channel

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Thank you so much for addressing this we’ve been waiting for this to be addressed. Hope this gets fixed

carol72
Reel Rookie

Re: Roku Channel/ subscription channels will not load

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LOL good luck LeftIdaho. Maybe by morning it will be fixed. Goodnight.

No service today? System is down

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What is wrong with your service today?

It will not load. Tried everything and is useless, please advise.

Thank you 

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Vieste
Channel Surfer

Re: Roku won't load content and everything is connected

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It's got to be a Roku issue - but how do we notify them of the problem?  It also said to check my network connections but all are OK.  Anyone know what to do?

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