Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Re: Roku Channel/ subscription channels will not load

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Same issues 

th5
Newbie

Re: Roku won't load content and everything is connected

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Sure sounds like it. Some of my app's work while others say failed to load content. Press ok to reload but nothing happens. Of course, the one I wanted to watch tonight is not working.

RokuAustin
Community Manager
Community Manager

Re: Roku Channel/ subscription channels will not load

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@Bmccarthy816 wrote:

How do we notify Roku of the problem? 


Thanks for letting us know! We're on it!

Happy Streaming!

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RokuKarla
Retired Moderator

Re: Roku won't load content and everything is connected

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Hello @everyone

Thanks for reaching out to the Roku community!

We are aware of a playback issue on The Roku Channel preventing streaming content. Our team is working hard to restore service as soon as possible. Thank you for your understanding!


Regards,
Karla

RokuAustin
Community Manager
Community Manager

Re: Roku Channel/ subscription channels will not load

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@LeftIdaho wrote:

oh cool, I am now 60th in line at customer service!  LOL


We're aware of the issue. No need to wait on hold. We'll have services restored as quickly as possible. Thanks for your patience!

Happy Streaming!

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BFECME
Channel Surfer

Re: Roku won't load content and everything is connected

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Response from ROKU on Facebook at 8:02 PM:

"We are aware of a playback issue on The Roku Channel preventing streaming content. Our team is working quickly to resolve this service interruption"

NUNU33
Newbie

Re: Roku won't load content and everything is connected

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roku still will not load content and says network error, everything is working fine

TroyKelso
Reel Rookie

Re: Network error Roku channel

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Ditto - same issue at the same time.

SallyS
Newbie

Re: Network error Roku channel

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so no one has any idea why?  We have the same issue.  Going to see if there is a number I can call 

AngryFeline
Binge Watcher

Re: Network error Roku channel

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Hi Sounds like you are victim of the system wide Roku Channel service interruption. The Roku Channel & its streaming subscriptions are all down. If you are able to view other channels, (Prime, Pluto, etc), it's their system, not you. Don't waste your time trying to troubleshoot/fix it & pay no attention to network error msgs.