Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Re: YouTube purchases won't play

I am trying to watch a movie on the YouTube on the Roku, and it will not play the movie

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Retired Moderator

Re: YouTube purchases won't play

Hello @meecefamily24

Thanks for posting here in the Community.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

For detailed instructions, refer to this Support link: How to resolve a channel playback issue 

Let us know if this works for you!


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