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RokuERey
Community Moderator
Community Moderator

[Solved by future update] YouTube TV freezes when fast-forwarding

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Hi Community users,

We are aware that some users are experiencing an issue with YouTube TV where fast forwarding results in the channel freezing.

UPDATE (9/5) We have identified the problem and will provide a fix in a future update.

To assist us in our investigation and expedite the resolution process, we kindly request the following details from affected users:

  1. Roku device model, serial number, device ID, and OS version (Found in Settings > System > About).
  2. Channel version/build: Select the channel on the Home screen and press the * button to find this information.
  3. Tracker ID: When encountering the issue, press the Home button five times followed by the Back button five times. Please provide us with the Tracker ID displayed.

Your cooperation in providing this information will greatly aid our engineering team in identifying and resolving the issue. We will keep you updated as we make progress.

Thank you for your patience and understanding.

 

Best regards,
Roku Community Team

ERey.
Roku Community Moderator
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RokuMaryEF
Community Moderator
Community Moderator

Re: [Solved by future update] YouTube TV freezes when fast-forwarding

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Hey Roku Community,

We’re aware that some users are experiencing an issue with YouTube TV where fast forwarding causes the channel to freeze.

UPDATE (9/5): We’ve identified the problem and are working on a fix, which will be included in a future update.

Thank you for your patience, and we’ll keep you posted!

Best regards,
The Roku Community Team

Mary E.
Roku Community Moderator

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193 REPLIES 193
HIDave1
Channel Surfer

YoutubeTV Fast Forward Freezes

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This started yesterday. On YoutubeTV when I fast forward though a recorded show it works fine early in the show, but later in the show the problem arises. At some point I fast forward through commercials, and when I hit play it stops and the "standby" (buffering?) circle spins in the middle of the screen. Then after a minute or so the screen goes black except for the spinning circle and that's how it stays, stuck and spinning away, unresponsive.  It's only the fast forward that's problematic and that's only late in the show. I've tried it on a couple of YoutubeTV channels and at least ABC, PBS, my local Fox station, MSNBC, Bundesliga, and the NBA have the problem (I haven't had a chance to try others so I don't know how widespread it is). When I exit to the home screen then open YoutubeTV again any show that was stuck still is stuck in the same place but everything else works if I haven't fast forwarded it. I rebooted the Streambar and the problem persisted. I removed and reinstalled YoutubeTV and rebooted and the problem persisted. I unplugged the Streambar and plugged it back in half a dozen times and the problem persisted. Tonight I bit the bullet and did a factory reset and when I reinstalled YoutubeTV the problem was still there with the exact show that had been frozen, still frozen in the same spot. The network is a constant 46Mbps, and having reset just the Streambar, I guess everything is up to date. I've now hooked a laptop up to the TV so we don't have to deal with the Roku.  Thoughts? Netflix and Max seem to be working just fine and I have never seen anything buffer before on any of the services. Well, except for Apple TV which was unusable so we cancelled. Oh.. also, it's not a smart TV. Dumb as a post.

RokuJohnB
Community Moderator
Community Moderator

Re: YoutubeTV Fast Forward Freezes

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Hi @HIDave1,

Thank you for posting here in the Roku Community!

We would like to gather more details regarding this concern that you have with the YouTube TV channel and investigate as well. Can you please provide the following information below?

  • How far is your Roku streambar from your network router?
  • Have you tried to restart your modem and router?

We'll wait for your response.

Thanks,
John

John
Roku Community Moderator
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fs8972
Newbie

Re: YoutubeTV Fast Forward Freezes

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I have the exact same issue with YouTube TV through my Streambar Pro.

Dave has described it perfectly. 

I suspect this is an issue with YTTV.

One thing that I can add:  the problem started over this past weekend (4/20 - 4/21). If I choose a recording from last Friday (4/19) or before, I can fast forward and resume watching a show just like I always could. 

Not sure what could have changed.

AKClark501
Channel Surfer

Re: YoutubeTV Fast Forward Freezes

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We're having the same problem with our Stream Bar, your description was spot on. Just started the last 4-5 days. We don't have this problem with our older rokus. 

We've restarted our router and the stream bar numerous times. This did not help the problem at all. 

Streaming is fine as long as we don't fast forward and rewind.

 

stevebus
Channel Surfer

Re: YoutubeTV Fast Forward Freezes

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+1 to this…  exact same issue as well described above.  Just started this week.  So irritating 

stevebus
Channel Surfer

Re: YoutubeTV Fast Forward Freezes

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@RokuJohnB   I’m not the original poster, but to answer your questions in my case…

1) about six feet

2) yes…  but this is the ONLY thing on my network having any issues at all, including other Roku apps and even YTTV on other traditional Roku devices.  Issue is 100% not a network problem.

only happens on my streambar and just started this week out of the blue.

Streambar reports it’s up-to-date when checking for updates.  Tried to uninstall and reinstall YTTV app as well.

any other info we can provide?  Version numbers, etc?  

 

HIDave1
Channel Surfer

Re: YoutubeTV Fast Forward Freezes

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Yup. Did the router reboot. The router is 10 inches from the Streambar. A little more if you're measuring middle to middle...  🙂

Also, 46 Mbps on the Streambar and 774 Mbps on the fiber from the router down to the phone company. If I put my phone on top of the Streambar on the same network I get 150 Mbps out to the real world on my phone but still only 44 to 48 on the Streambar. There's something that I obviously don't understand, but that's fine. 

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jjbarr18
Newbie

Re: YoutubeTV Fast Forward Freezes

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I have the same problem on my soundbar pro.  Started last weekend as others have mentioned.  I use the same account on a Chromecast with Google TV and do not have the problem with the same YTV recorded program.  It seems it is either the Roku or the YTV app for Roku.

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AKClark501
Channel Surfer

Re: YoutubeTV Fast Forward Freezes

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Any solution for this issue with the sound bar? It needs to be addressed. Obviously something with the Roku player. All of our other Roku unit work fine.

 

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