Solving playback issues

[karensmith2929]

Not able to get any channels on Roku

[cowgirlsrule]

I use a Roku model 4620x & have watched Roku tv since 2016. I also watch Netflix with that same machine. Suddenly, the Roku free tv won't launch but Netflix works fine.

[McDude]

Seems that my apps themselves are working it's when I return my Roku to the home setting. Everything shows up except suggestions, search results, etc. Also when I open my Roku phone app it opens but says there's a failure retry, etc. 

[WTFTampa]

Ditto!

[LeftIdaho]

oh cool, I am now 60th in line at customer service!  LOL

[Negeilum65]

It sounds like this is a Roku network issue with everyone having the same problem. We need someone from Roku tech support to respond here.

[GalaxyLiam2008]

Thank you so much for addressing this we’ve been waiting for this to be addressed. Hope this gets fixed

[carol72]

LOL good luck LeftIdaho. Maybe by morning it will be fixed. Goodnight.

[Jberlanga501]

What is wrong with your service today?

It will not load. Tried everything and is useless, please advise.

Thank you 

[Vieste]

It's got to be a Roku issue - but how do we notify them of the problem?  It also said to check my network connections but all are OK.  Anyone know what to do?