A warm welcome here in the Roku Community, @TammyV!
Thanks for letting us know about the playback issues you are currently experiencing with the Paramount Plus channel on your Roku players. We suggest some troubleshooting steps to help you get back on streaming.
Please let us know if this is the only channel you are having this issue with and if any error messages are prompted. Also, are you accessing the Paramount Plus channel directly or through The Roku Channel? Furthermore, here's some troubleshooting steps to help you:
- Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
- Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
For reference, we have a support article dedicated to this: How to resolve a channel playback issue
Suppose the issue persists after performing all the troubleshooting steps provided above. In that case, we highly recommend contacting the channel provider since they are responsible for maintaining and updating their channel on the Roku streaming platform.
You can reach them here: Paramount Plus Support
Best regards,
Carly
Carly Y.
Roku Community Moderator
