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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Paramount app timeline not disappearing after jump back, rewind, backup, etc.

Thanks for posting here in the Roku Community, @Delite.

We appreciate you reaching out to us and letting us know that you're also encountering the same behavior while streaming the Paramount Plus app on your Roku. 

Could you also provide the following information below so we can take a closer look at this? 

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • Channel build version (Highlight the app from the Home Screen and press the Star * Button)
  • A short video of the incident.

We are looking forward to your cooperation as we navigate through this process. 

Regards,
Emman

Emmanuel-D.
Roku Community Moderator
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