Solving playback issues

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Paramount app timeline not disappearing after jump back, rewind, backup, etc.

Thanks for posting here in the Roku Community, @Delite.

We appreciate you reaching out to us and letting us know that you're also encountering the same behavior while streaming the Paramount Plus app on your Roku. 

Could you also provide the following information below so we can take a closer look at this? 

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • Channel build version (Highlight the app from the Home Screen and press the Star * Button)
  • A short video of the incident.

We are looking forward to your cooperation as we navigate through this process. 

Regards,
Emman

Emmanuel-D.
Roku Community Moderator
0 Kudos
Bmorrow151
Reel Rookie

Re: Paramount app timeline not disappearing after jump back, rewind, backup, etc.

Yep. I have the same exact issue whenever I skip back. I usually have to pause and unpause to fix it. Or if I skip back using the arrow key for some reason it goes away. 

RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Paramount app timeline not disappearing after jump back, rewind, backup, etc.

Greetings from the Roku Community, @Bmorrow151!

We understand that you're also experiencing the same issue with Paramount Plus when streaming. We're here to assist. 

To help us investigate further, could you please provide the requested information above this thread? We are gathering more details about this for more visibility. 

We are looking forward to your response. 

Thanks,
Emman

Emmanuel-D.
Roku Community Moderator
0 Kudos
Dutchman18
Newbie

Re: Paramount app timeline not disappearing after jump back, rewind, backup, etc.

Same issue, started several days ago, only on Paramount+, no other streaming app I use does this. My quick fix is to pause and unpacked, then it goes away after a couple of seconds.

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StreamerUser
Roku Guru

Re: Paramount app timeline not disappearing after jump back, rewind, backup, etc.

@Dutchman18 @Bmorrow151 @Delite 

Make sure you report this to P+ CS (phone or chat) so that it increases the odds of this being fixed with an app update sooner rather than later.

Delite
Binge Watcher

Re: Paramount app timeline not disappearing after jump back, rewind, backup, etc.

Reported to P+

 

This is the chat response (with an actual person?) I received:

 

"Upon checking our records, this is a known issue. But if you want, we can perform some basic troubleshooting steps."

 

My response: "Just wanted to add my comment to get the app updated to eliminate the issue."

 

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Paramount app timeline not disappearing after jump back, rewind, backup, etc.

Hi Community Users!

Please note that this issue is still under investigation, and we would like to gather more information to add to the thorough review and gain more insight into it.

Could you provide a short video clip demonstrating the issue while accessing the Paramount Plus app? This will help us understand the problem better, and our Roku team will be able to determine how it occurs.

We are looking forward to your prompt response. 

All the best,
Emman

Emmanuel-D.
Roku Community Moderator
0 Kudos

Re: Paramount app timeline not disappearing after jump back, rewind, backup, etc.

I’ve been having the same issue the last week and a half, if I rewind the status bar stays constant when it resumes, I have found that if I hit pause and play it goes away but you’d think P+ would have fixed this by now. It’s right up there with not having a “play next episode” feature. 

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Bmorrow151
Reel Rookie

Re: Paramount app timeline not disappearing after jump back, rewind, backup, etc.

I can’t believe how long it’s taking to fix this issue. It’s really irritating because I skip back a lot. If you just press the left arrow on the Roku remote to go back a few seconds it’s normal, but if you press the button to skip back it stays. That’s the one I’m used to though so I keep forgetting. 

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renojim
Community Streaming Expert

Re: Paramount app timeline not disappearing after jump back, rewind, backup, etc.

@Bmorrow151, it's the Paramount developer that has to fix the issue, not Roku.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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