What kind of required information is needed to have the issue fixed. I have a TCL 55S21 Roku TV C172X software version 10.5 that also has the same issue not displaying anything HDR within the Paramount + app. I have no issues with Disney + or Netflix or even while gaming on Xbox but if i watch anything on Paramount that's supposed to be HDR i have no HDR flag.
The information requested by @RokuMary-F can be found here:
Thank you for responding with your feedback. We apologize for the delay and for not providing a timely resolution for streaming issues faced on your Roku TV. Please be assured your issue has been escalated to our senior technical support team and they are working diligently with Roku TV manufacturers to resolve this. We believe this issue is affecting more than one subscriber so we will update you accordingly.
We appreciate your continued understanding and patience on this matter!
Kanal Paramount+ Customer Support Tier 2 Agent Young Sheldon always puts me in a good mood
So, now they are working with Roku TV manufacturers (TCL, Sharp, Hisense, etc.) hoping to find a solution? Except, as I have told P+ support time and time again, I do not own a Roku TV! Oh, and that link that was provided goes to a page that does not exist.
Today's 3/14 Paramount+ app update (7.0.20220307) did not fix the lack of HDR (DV or HDR10) issue.
Looks like that update broke the audio on a lot of content! I am getting NO AUDIO on "Infinite," "A Quiet Place II," "A Quiet Place," pretty much anything with a Dolby Atmos soundtrack (even if you select STEREO as an audio option).