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RokuCarly's avatar
RokuCarly
Community Moderator
12 months ago

Re: [Waiting on Partner] Issues with Tablo TV Channel Not Scanning Local Channels

Hi Roku Community!

We would like to address the recent reports concerning the Tablo TV channel experiencing crashes when attempting to access both Recorded and Live TV content. We sincerely apologize for any inconvenience this situation may have caused and greatly appreciate your understanding and patience during this time.

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

  • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version and TV Make/Model:
  • Specific troubleshooting steps taken

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
The Roku Community

231 Replies

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  • Anonymous's avatar
    Anonymous
    12 months ago

    Just purchased a Tablo OTA TV DVR last week. I have three Roku streaming devices in my home. Two Roku Express and one Roku Steaming Stick 4K. One of the Roku Express still has OS 13.1.4. and works as it should with the Tablo TV, the other two have OS 14.0.4 and do not work. The problem is the Roku's with OS 14.0.4 will not allow viewing of live OTA channels. Trying to view a live OTA program in the channel guide; once selected the Tablo tries to load the channel and then almost immediately goes back to the channel guide. The same occurs when trying to view a previously recorded program in the Tablo library. I am confident the this is a glitch in the OS 14.0.4 upgrade and hope you will work on this ASAP so I can enjoy watching Tablo TV on my other Roku steaming devices. Perhaps you can issue a temporary OS software downgrade back to 13.1.4 allowing time to fully vet OS 14.0.4 with Tablo TV and all the other known app platforms that are used by Roku. Thank you.

    • Loosenuts's avatar
      Loosenuts
      Newbie
      12 months ago

      Good to know It’s not me!!
      Could not figure out why it just stopped working on one set (the one with the express). 4k Works fine. 

    • kiwiamazon's avatar
      kiwiamazon
      Channel Surfer
      12 months ago

      Someone in another Roku forum found the issue was with audio in Roku OS 14.0.4.
      Go to Settings->Audio->Digital Output Format->Custom on your Roku.
      Change the Dolby Digital selection (I went from Dolby Digital to Dolby Digital Plus with DTS off).
      Exit out of Roku Settings, and select Tablo.
      I did this on a Roku Ultra (Model 4660X) and was able to watch OTA tv again (with Roku OS 14.04)!

      • twferg's avatar
        twferg
        Channel Surfer
        12 months ago

        I stumbled into a post that suggested the same "solution". Tried it, and it worked for me as well.

    • Allen220's avatar
      Allen220
      Reel Rookie
      12 months ago

      I was on the phone with Roku support this morning and their final answer was to run a cable from my antenna. What a BS answer. All they have to do is turn it back to 13. Roku just doesn't understand.

  • twferg's avatar
    twferg
    Channel Surfer
    12 months ago

    Same issue here. I also have 3 Rokus, each in a different room. Two of my Rokus play Tablo live tv, but the third will not.  This must be affecting thousands of Roku users.

      • JCh5's avatar
        JCh5
        Channel Surfer
        12 months ago

        Same problem!

        4th Gen. Tablo

        Model: TF1284B-01-CN

        Firmware: 2.2.52

         

  • Mikecutshaw's avatar
    Mikecutshaw
    Reel Rookie
    2 years ago

    I am having the same problem. Cannot watch OTA channels live,and cannot playback recorded programs. Tablo was working till the latest Roku update. Makes my Tablo useless. Roku please fix this.