Solving playback issues

[renojim]

@Fluffy21, I'm guessing your problem is the same as the problem with the MAX app on that TV.  I'm sorry to inform you, but your TV is considered a "legacy device" and is no longer receiving updates.  Judging by the build on the app's version, it looks like Paramount may have released an app that requires Roku software version 14 and your TV will never receive it.  That shouldn't happen, but I couldn't say if Roku or Paramount is to blame.  You can read the MAX threads in the Channels & Viewing section to find other frustrated users.  One solution is to connect another streaming device (Roku or otherwise) to the TV and use its apps which is better than trashing the TV.

[RokuRiamie-D]

@SpezmanNJ,

Thanks for letting us know about your issue with the Paramount Plus app.

Please share the information we have requested above to help us investigate the issue.

For @Fluffy21, thanks for sharing the Roku device details. We have forwarded it to our Roku team for review.

We appreciate your cooperation.

Roku Community Team

[RokuRiamie-D · Accepted solution]

Hey Everyone,

Greetings from the Roku Community!

We are currently looking into this issue and suggest you try to update the Roku device by following the steps below:

1. Press Home on your Roku remote
2. Scroll and select settings 
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

For more help, please visit our Roku support website: How to update the software on the Roku streaming device. After checking the update, please provide us with the latest OS build version and model of the Roku device you're having an issue with.

We look forward to your updates.

Best,
Roku Community Team

[Mezo]

I’m having the same problem on my TCL.  
I had to remove it then reinstall it from my phone because there’s no remove option on the app when you hit the star button.  
I’ve reset everything several times, unplugged my TV and nothing seems to work.  

[RokuEmmanuel-D]

Thanks for chiming in, @Mezo!

It looks like the Paramount Plus app will not load on your Roku TV, too, and we're here to help!

Have you checked for the latest software update yet? If not, you might want to give the steps mentioned earlier in this thread a shot.

Still, having issues? Please get back to us with all this info.

• Roku device model, Device ID, and Serial Number ( It can be found in Settings > System > About)
• Tracker ID (Press Home five times then press Back button five times)
• App build version (Highlight the app from the Home Screen and press the Star * Button)

Your cooperation is much appreciated!

Roku Community Team