Solving playback issues

[scotty_c]

This worked for me, but it's been a month and the error is back again.

[RokuTakashi · Accepted solution]

Hi, @scotty_c 

Welcome to the Roku Community.

We understand that you are having an issue with your Roku device wherein you received an error message referring to space capacity. For this matter, we recommend performing a troubleshooting step to resolve this issue. Kindly follow the steps below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel" that you rarely use.
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, kindly check to see if you are able to access apps without the error message. You can also add apps once more by going to "Streaming Store" on the Home screen and adding the channel.

Let us know how this works, and we'll assist you further if the issue persists after performing the steps above.

Best wishes,
Kash

[scotty_c]

Hi, I have tried removing all channels and only leaving the single channel that I want to open and would still get the error.

The only thing that solves it is a factory reset, but even then the error seems to come back within a month.

FYI -- Prior to a few months ago, this error never showed up in the 5-6 years that I've owned my current TV.

To me it seems that some update was pushed that is causing funky behavior. 

[RokuTakashi · Accepted solution]

Thanks for keeping us posted, @scotty_c 

Have you tried performing a system restart after uninstalling the channel, as advised in the previous post? If not, we highly recommend performing it by navigating to Settings > System > Power > System Restart.

This should resolve the issue. 

Keep us updated on how this goes.

Best wishes,
Kash

[scotty_c]

Yep, I've tried that too, with no luck.

Also tried removing the channel, clearing cache, restarting --- that didn't work either.

Thanks!

[Amaaty]

Hello, I have tried factory reset as well as system restart and the issue still persists. This is really frustrating I had the tv for 5 years now and the issue started happening after the latest update 

[Amaaty]

Tried system restart and didn’t fix the issue also tried factory reset but didn’t fix the issue. I had the tv for 5 years never had this issue only after the new update 

[RokuJharra-Q]

Hi, @Amaaty @scotty_c, thank you for posting here in the Roku Community!

We appreciate the troubleshooting steps you have taken and thank you for informing us about this issue. We are here to help.

To start, could you please try restarting your internet router and removing some apps from your TV? After that, please try restarting your device again. If the troubleshooting steps do not work, please let us know in order to further investigate; we would also like to request the following information.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• TV make model

We look forward to your responses and gathering your details.

Best regards,
Jharra