Solving playback issues

[Frustrated101]

I have a Roku TV, and 2 different Roku products and I can not view a thing on any of my 3 Rokus/tvs

I have Paramount plus on the Roku channel, that is paid through to January 2025.

They both have been out since August 26th!

I have restarted and reset everything and still nothing. All my other channels work perfectly fine. I can not remove either channel!

I click on a show, the info comes up, I click on "watch now"  and the only thing I see is a purple screen with the (still) picture in the right corner.

No show...no sound..nothing!

[RokuEmmanuel-D · Accepted solution]

Welcome, @Frustrated101. 

Thanks for sharing it here in the Roku Community!

It has come to our attention that you could not stream anything on Roku Channel. We want to monitor it and help you resolve this. 

You may try doing the troubleshooting steps below to see if that makes any difference:

• Restart the device: We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
• Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure your device runs the latest software version. If there are any updates available, proceed with the installation.
• Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
• Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.

For the time being, check out this support article to help you troubleshoot the channel playback issue: How to resolve a channel playback issue.

We are anticipating your prompt response. 

Regards,
Emman