Solving playback issues

[RokuMary-F]

Hi Community users,

Thanks for reporting this to the Roku Community!

We're aware of the reported issue when accessing HDR content on the Apple TV channel, and we sincerely appreciate your patience and understanding as we investigate this matter.

We want to assure you that our team is diligently investigating this matter in coordination with the Apple TV support team. Rest assured, resolving this issue is our top priority.

Thank you again for your patience and cooperation as we address this issue. Your support means a lot to us, and we're committed to providing a resolution as soon as possible.


Best regards,
Roku Community Team

[KurtT]

I am pleased to say that this issue was fixed with the latest release of the Apple TV app that became available on Tuesday 9 April.

Thanks to all who made this possible.

Kurt

[RokuJechealR]

Hi @KurtT,

Thank you for letting us know about this!

We appreciate your patience in this matter and are happy to hear that the issue is already resolved.

If you have any other questions or concerns, please let us know.

All the best,
Chel

[Stab74]

I just come back to this to report my movies are playing in HDR on the Apple app again and I wasn't sure why.  Now I know, cheers!

[RokuERey · Accepted solution]

Greetings Community users,

We are pleased to inform you that the issue has been successfully resolved. This thread will now be closed. If you require any additional assistance, feel free to let the Community know.

All the best,
Rey