Solving playback issues

[Jtyv1]

I'm checking in because I'm recently experiencing the same issue using Apple tv+. Older model 4670x Roku ultra on the latest update. Can't get any HDR activation, but all the other apps activate HDR as usual. Here's hoping a fix shows up.

[randys]

Yes absolutely no change, no fix, kind of ridiculous.

[KurtT]

Yes, the issue whereby all content from the Apple TV app is passed in SDR to HDR10+ displays has not been corrected. Given that there hasn’t been a new update to the Apple TV app since the early January version that caused the problem, this is not that surprising. 

I am hopeful that when the app is finally updated that it fixes this problem, but have no idea when that might be. I check every few nights to see if anything’s changed. Also on AVS Forums, one of the posters keeps track of all app updates to the Roku Premiere & Ultra devices. 

[RokuERey]

Hi Community users,

We really do appreciate your reports about this and your keeping us posted.

We've made a report on this with the concerned team, and this is currently under investigation.

Please do share with us the details below so that we can provide an update on this.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Channel version (highlight the channel tile, press the * sign button, then share the version #)

We'll be looking forward to your update!

Thanks,
Rey

[KurtT]

Here is my information from the 3 steps you requested:

Step 1:

Model: 4802X - Roku Ultra

Serial Number: X01000XL7FTX

Device ID: S0DA223L7FTX

Software Version: 12.5.5 . build 4174-C2

Step 2 - Tracker ID: TX-093-638

Step 3 - Channel (Apple TV) Version: 14.1 . build 66

[RokuERey]

Hi @KurtT,

Thanks for the update along with this information!

We'll forward this to the appropriate Roku team for further investigation.

Once an update is available, we'll make sure to keep this thread posted.

Thanks,
Rey

[randys]

Still no HDR with Apple on Roku, will this ever be fixed?

[RokuJohnB]

Hi @randys,

Thank you for keeping us posted here in the Roku Community!

We understand you're having a problem with the Apple TV channel. We're happy to assist you further. Can you please provide the following information below?

• Is this the only channel that you're having issues with?
• What are the troubleshooting steps that you have taken so far?

We'll wait for your response.

Thanks,                                                                                                                                              John

[randys]

Yes, like everybody else it’s the only channel that HDR does not work on and it works on Apple channel on all of the other streaming devices that I own like the Apple device and the fire stick.  

I have deleted the app and added it back on, I have rebooted the Roku, what what do you suggest?

Your question implies that Roku still does not acknowledge that this is a system wide problem that everyone is having, are you saying that it isn’t?

[RokuJohnB]

Hi @randys,

Thank you for the additional information!

We want to investigate further this issue that you're having with the Apple TV channel. Can you please provide the following information that @RokuERey provided above?

We look forward to hearing from you soon.

Thanks,                                                                                                                                                John