Solving playback issues

[EvilBert1]

This app began working again around 2 AM Monday morning (11/18/24).  Don't ask me why I was watching PBS at that hour.  Thanks to whoever it was who solved this, be it PBS, Roku, or both.

[Delphi54]

Everyone having trouble with PBS app---LadyWithBooks solution worked mostly for me---thank you!  Contact PBS tech support, and they answered within 15 minutes---brand new activation code came up to restart the app and this worked on all 4 of my Roku select TVs.  BUT, on 2 of them, the PBS App will not load/appear on Roku home screen.  It opens normally, but have to select it via voice command.  I've written back to PBS tech support to let them know, but no answer.  THis may be on Roku end?  Not sure.  But at least 50% solution found---thanks again to ladywithbooks.

[okeefe_netscom]

Late Nov. 16 PBS stopped loading. Have tried all of the fixes; remove app, ck. software update (mine is the most current but it self-updated on the 16th, Nov.)  restart Roku from systems menu, reinstall PBS app. This resulted in a slightly longer time from trying to open app but then failed by going back to the main Roku page. One of another threads on this site said that the Roku model 440 was the problem but I have a 3910. Now I see in this thread that the model isn't a problem. Maybe it's the auto-software update? update? Has anyone been able to contact Roku?

[Janmot]

I reported the problem to the PBS Help Desk last night. Below is the explanation I received this morning (Pacific time). Hurray, it’s fixed! Thanks to everyone in the Roku community for commiserating along with me! 🙂

Re: Re: PBS Support Ticket 1880652, Subject: PBS app on Roku has stopped working

Hello,

Starting Saturday evening, 11/16/24, the PBS app on Roku crashed on launch due to receiving an invalid "date" value from Roku's operating system .
Roku appears to have resolved this issue this morning.  Our development team will be placing additional safeguards in the app to prevent this in the future.

We apologize for this inconvenience and appreciate your support of PBS and your local PBS station.

Thank you,
PBS Help Desk

[okeefe_netscom]

Looks like all is well in PBS/Roku world again. Same as others, when I selected PBS app I was greeted with an activation screen. I followed the steps to do so and PBS and PBS Passport work 

[Rque]

Thanks for the update.. it is working for me too.

[Rque]

Thanks. It is working for me as well.

[Leeskid]

Got this reply from PBS: 

 Hello,

Starting Saturday evening, 11/16/24, the PBS app on Roku crashed on launch due to receiving an invalid "date" value from Roku's operating system .
Roku appears to have resolved this issue this morning.  Our development team will be placing additional safeguards in the app to prevent this in the future.

We apologize for this inconvenience and appreciate your support of PBS and your local PBS station.

Thank you,
PBS Help Desk

[RokuEmmanuel-D · Accepted solution]

Hi Community Users.

Thanks for posting here in the Roku Community!

We appreciate you reaching out to let us know about the issue you're experiencing. Please rest assured that we have immediately forwarded your report to the appropriate team, who is currently investigating the matter in detail.

Our dedicated Roku team, working alongside the PBS team, is collaborating to resolve this issue as quickly as possible. We're committed to getting you back to your streaming experience without further disruptions.

Thank you for your patience, understanding, and cooperation as we work to resolve this. We’ll keep you updated as we make progress.

Note: We'll mark this post as solved for visibility and as a reference for other users

Sincerely,
The Roku Community Team

[jdemidio]

My Roku PBS/OPB, including my Passport membership are not working. It's not my TV it's your or PBS's service that aren't working. Please keep us informed about progress in fixing this.

Janice D'Emidio

jdemidio2@gmail.com