Solving playback issues

[Kapuku]

Starting two days ago, I can't play any shows on Max. I can view the interface and select episodes, but when I click Play I get an error screen "something went wrong, sorry there seems to be a technical issue..." With a long error code. I can't play anything on Max. I've checked for updates, logged out and back in, changed display type in Roku settings. Nothing works. 

[RokuTakashi · Accepted solution]

Hi, @Kapuku 

Greetings, and welcome to the Roku Community.

Thanks for bringing this to our attention, and we're sorry to hear about your experience with Max. Kindly follow the troubleshooting steps below to resolve the issue:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

All the best,
Kash

[Kapuku]

Thanks. But I have already done this a couple of times to no avail. Now going on almost a full week without Max working. 

[RokuJanadeeK]

Thanks for the update, @Kapuku.

We appreciate you trying the troubleshooting steps provided. If the issue is persistent, it could be an issue within the channel itself. In this case, we recommend that you reach out to the channel provider directly to inquire further, as we may have limited support for the channel's functionality within the Roku platform.

If you need further clarification and assistance, let us know.

Regards,
Janadee

[wonkabar]

Signing out then signing in through my provider worked for me. Solution in this thread https://community.roku.com/t5/Channels-viewing/Max-not-working-all-of-a-sudden/td-p/931642