Solving playback issues

[Jmurph15]

My Max app keeps crashing and returning to the home screen when it gets to a commercial.  The app on my phone doesn't do it, only on my Roku.  I tried uninstalling and reinstalling, but it doesn't work

[bassoon821]

This does not work. It also only seems to happen only when the in-app ad started playing. The video plays just fine when no ad loaded. 

[krizzle19]

I am having this same issue, but I can't uninstall because I signed up through roku, so unless I cancel my subscription and wait until the time runs out, I'm stuck..... 

[RealVHarrington]

Same here

[MN50]

Same, is there an update on this issue?

[Soniku]

I'm having the same issue. And since an ad is the first thing I see, it immediately crashes on attempting to watch anything. 
Tried uninstalling/re-installing, powering the device on and off again. All the usual stuff. 
Any help, Roku team?

[Emapson]

Same here, just started today (seemingly like the other posters here).

[HisSvt2]

You have to contact MAX support and complain it's the only way we will get anywhere

[makaiguy]

Removal of channels with subscriptions obtained THROUGH ROKU

For immediate channel removal you can use the official Roku remote app on an Android/iOS phone/tablet. This will only remove the channel from your Roku; it will NOT cancel the paid subscription.
• At the bottom of the first screen in the app, click "Devices", and if necessary connect to one of your Roku devices.
• In the connected device section, click "Apps on Roku".
• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).
• Click on "Remove" and confirm.
I've never tried to remove a subscribed-thru-Roku channel via the remote app (I haven't had one for years) but many confirm this works for them even while the subscription is still active.

[-___-]

Having the same issue. Starts to play the Dune ad then crashes back to Home. I have done everything including a factory reset. Not sure what else I can do.