Solving playback issues

[Dluehr01]

On both my Roku devices, one a stick and one express, the JTVLive app just shuts down after about 12 minutes and throws me to the Home screen.  Contacting JTV only yielded a delete the app, reboot device, and then readd the app.  That did not work.  And unfortunately I do have the latest app.  The previous version worked.   Any other ideas?

[RokuRiamie-D]

Welcome @Dluehr01,

Thank you for informing us that your JTV app returns to the Roku home screen during streaming. We would like to take a closer look into this issue.

We would like to know the following:

• When did this issue start?
• Are there any error messages?
• What is your device's latest software version? (this can all be found in Settings > System > About)
• Have you updated your Roku device?

We look forward to your response.

Cheers,
Roku Community Team

[crudeles925]

I am with you on this, mine doesn't even get 12 min, the put up a new app and its terrible. I can't watch on TV now. Hopefully the wake up and fix it.  I also loaded it to my Shield and I had the same issues so it is not a ROKU problem is a JTV app problem. 

[crudeles925]

They went back to the old one....I just checked!

[Dluehr01]

I complained very loudly about it and they fixed it.  They must have realized they had a problem.  I pretty much knew it had to be JTV in the wrong here but came to this forum to see if it might be a Roku issue anyway.  Glad the solution works for you too!

[Dluehr01]

They seem to have realized they had a problem and either fixed it or reverted back to the old version.  It started on 03/10 or at least that's when I noticed it.  I made sure I had the latest version of everything so yes the device was up to date.

  There were no error messages.  Device version is 14.2.4 build 7709

[RokuRiamie-D]

Hi @crudeles925 and @Dluehr01,

Thanks for keeping us posted!

We are glad to hear that your issue was fixed. If you have any other Roku-related concerns, please don't hesitate to contact us again.

For further Roku support, you can:

• Create a post here in the Roku Community
• Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page

Thank you for your cooperation, and happy streaming!💜

Best,
Roku Community Team