Solving playback issues

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Dluehr01
Reel Rookie

JTV app shuts down after 12 minutes

On both my Roku devices, one a stick and one express, the JTVLive app just shuts down after about 12 minutes and throws me to the Home screen.  Contacting JTV only yielded a delete the app, reboot device, and then readd the app.  That did not work.  And unfortunately I do have the latest app.  The previous version worked.   Any other ideas?

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6 REPLIES 6
RokuRiamie-D
Community Moderator
Community Moderator

Re: JTV app shuts down after 12 minutes

Welcome @Dluehr01,

Thank you for informing us that your JTV app returns to the Roku home screen during streaming. We would like to take a closer look into this issue.

We would like to know the following:

  • When did this issue start?
  • Are there any error messages?
  • What is your device's latest software version? (this can all be found in Settings System About)
  • Have you updated your Roku device?

We look forward to your response.

Cheers,
Roku Community Team

Riamie D.
Roku Community Moderator
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Re: JTV app shuts down after 12 minutes

I am with you on this, mine doesn't even get 12 min, the put up a new app and its terrible. I can't watch on TV now. Hopefully the wake up and fix it.  I also loaded it to my Shield and I had the same issues so it is not a ROKU problem is a JTV app problem. 

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Re: JTV app shuts down after 12 minutes

They went back to the old one....I just checked!

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Dluehr01
Reel Rookie

Re: JTV app shuts down after 12 minutes

I complained very loudly about it and they fixed it.  They must have realized they had a problem.  I pretty much knew it had to be JTV in the wrong here but came to this forum to see if it might be a Roku issue anyway.  Glad the solution works for you too!

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Dluehr01
Reel Rookie

Re: JTV app shuts down after 12 minutes

They seem to have realized they had a problem and either fixed it or reverted back to the old version.  It started on 03/10 or at least that's when I noticed it.  I made sure I had the latest version of everything so yes the device was up to date.

  There were no error messages.  Device version is 14.2.4 build 7709

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RokuRiamie-D
Community Moderator
Community Moderator

Re: JTV app shuts down after 12 minutes

Hi @crudeles925 and @Dluehr01,

Thanks for keeping us posted!

We are glad to hear that your issue was fixed. If you have any other Roku-related concerns, please don't hesitate to contact us again.

For further Roku support, you can:
  • Create a post here in the Roku Community
  • Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page
Thank you for your cooperation, and happy streaming!💜
 
Best,
Roku Community Team
Riamie D.
Roku Community Moderator
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