I called Max and they are aware of the issue. They gave me 7 days of ad-free so I can watch in the meantime. Call (855) 442-6629.
Hi Community Users!
Thanks for flagging this issue directly to us. We are aware that you're experiencing an issue with Max that's crashing after going to the commercial, and we'd like to dig deeper into this.
To help us in the investigation, please provide the requested information below.
We are eager to get this sorted out quickly, and your cooperation is all we need. Please get back to us.
Thanks,
The Roku Community Team
Model 32S3750
Har ID 5120X
SN 2N00A5641368
Soft ver 14.0
Dev ID 5MK57A641368
Model 4400X - roku 4
Serial yy006R603345
DeviID ce 4U9646603345
version 11.5.0 build 4312-17
timestamp 2024-12-11T21:49:22Z
ID 45-498-109
Hi, @CarlFA and @Conman241.
Thanks for sharing your device details with us. Rest assured that we'll forward this to the appropriate team for further review.
Please feel free to let us know if there's anything else we can do to help you. Your patience is much appreciated as we work towards a resolution.
Cheers,
Emman
Thanks! I called and they did the same for me
Yes call the max number for customer support. Development team knows there is an issue and are still investigating it. They are offering 7 day Max Ad free for free (what u already pay or paid for subscription). I have the bundled service with Max and still get Max ad free for 7 days. So doesn't matter u have a stand alone serve or a bundled service as long Max is included.
Device Model: 40H4030
Hardware ID: 8217X
Serial #: YK0078386576
Device ID: PYW9C7386576
Software Version: 14.0
Model. 3820R2 - streaming stick 4K
serial# X02500U6LJ89
software 14.0.4 build 12230-E6
device id: S0J73376LJ89
Version 58.2 build 0
GC VERSION 12.8.17
timestamp 2024-12-12T04:07:22Z
ISSUE 89-498-487
It's always the Dune Prophecy series ad before the show we want to watch (Carnivale) that crashes Max. So far we can get any other show to play but Carnivale will get us the Dune ad and crash more than 90% of the time. It's been happening for last day or two.