Solving playback issues

[Zonexero]

Live TV Guide now working properly for nearly the past week....thank you for fixing that.....it was jumping to the categories section instead of the actual grid, the fix made it as it should be, good job!

This problem still persists.....and has not been fixed for almost two weeks now, it was fine before whatever 'update' messed this all up...

...some maybe isolated to the Tampa Bay, Florida area, but I suspect same problem in many areas....

3.1 Correct (PBS Prime)

3.2 Correct (PBS World)

3.3 Correct  (The Florida Channel)

3.4 INCORRECT Icon/Logo/Listing, shows as PBS Prime, should be PBS EDQ

3.5 INCORRECT Icon/Logo/Listing, shows as PBS Prime again, should be PBS Kids

3.6 INCORRECT Icon/Logo/Listing, shows as PBS Prime once again, should be PBS Create

13.1 Correct (FOX Prime)

13.2 Correct (FOX Movies)

13.3 Correct (Buzzer Channel)

13.4 Correct (Heroes Channel)

13.6 INCORRECT Listing/Logo/Icon, shows as FOX Prime, should be FOX Weather

The following have had the station icons/logos missing or incorrect for the past couple months, this is not a big problem considering all the channel re-packs and changeovers recently (the schedule is correct on these channels however)

44.1 WTOG Tampa Bay (TB44) - Station Icon Missing/Incorrect

44.5 CATCHY - Station Icon Missing/Incorrect

49.3 LX - Station Icon Missing/Incorrect

50.3 GET TV - Station Icon Missing/Incorrect

....lastly, please offer a option to 'Turn Off' for 'Hide' the channels categories bar on the far left where it shows "All Channels" "Recommend" "Favorites" "Recents" "Movies" "News" ....many, well most of us do not care for this function and rather see it go away, it was never implemented correctly (there are hundreds of thousands of posts on other Roku Communities and other internet board about this issue.......

anyone else who has channels that I missed due to availability in my area, please add to this list....

Thank You!

[RokuTakashi]

Hi, @Zonexero 

Thanks for posting here in the Roku Community.

We appreciate you for flagging this to us, and we acknowledge the information you have provided. We are interested in looking into this issue, and we'll need more information. Can you please send us a PM with the Zipcode?

Once we have this information, we will be able to investigate further.

All the best,
Kash

[Zonexero]

Zip code is 33711, would also apply to other zip codes in the Tampa-St Petersburg-Clearwater Florida area.

[RokuERey]

@Zonexero,

Thanks for the update!

I have forwarded this to the report. In the meantime, we'll need your patience and understanding. 

Thanks,

Rey

[ericwc]

Channel guide for antenna TV is showing the wrong information, such as CW information is showing on the CBS channel.   

It was working then I had to perform a TV reset, and since then it has been messed up.  I tied uninstalling the love TV app and reinstalling it, same issue.  Tried another complete TV reset, same issue.  Tired changing the zip code to a nearby zip code, same issue.  

Software version: 12.5.0 build 4176-30

[RokuTakashi]

Hi, @ericwc

Thanks for posting, and welcome to the Roku Community.

We appreciate you for bringing this to our attention, and we'd like to investigate this case, but we'll need further information. Could you please provide us with the following:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
• A photo or video clip referring to the issue,

Once we have this information, we will be able to investigate further. We look forward to hear a response from you.

All the best,
Kash

[ericwc]

Roku device model: 65R615
serial number: YS00HV178443
device ID: FW287H178443
software OS/version: 12.5.0 build 4176-30

Tracker ID: 43-013-253

Note this is a constant issue.

In the photo below: 

2.1 should be CBS not CW
4.1 should be NBC not TV icon
5.1 should be CW not UNIMAS
9.1 should be KCAL not PBS

[RokuTakashi]

Hi, @ericwc

Thanks for keeping us posted.

We appreciate you for providing the requested information. We'll forward this together with your concern to the appropriate Roku team for further investigation.

We hope for your understanding and patience as we work on this.

All the best,
Kash

[Zonexero]

There is still many station/chanel logos/icons/labels that are missing or incorrect in addition to the above.

Notes for Tampa Bay Area, FL  (33711,33712, 33624, 33614. 33618, ect.)

19.1 NEWSnet (missing logo)

19.2 SNHtv (incorrect logo)

40.2 Outlaw (missing logo)

44.1 TampaBay44 (missing logo)

44.4 DABL (missing logo)

44.5 Catchy (missing logo)

49.3 LX (missing logo)

50.3 Get-TV (missing logo)

62.4 TheNest (missing logo)

I am assuming the same in many other market areas as well, with the exception of 44.1 which is a independent tampa bay channel.