Solving playback issues

[bseld]

Same issue! Please fix!

[MTC55]

Same here. Internet channels work, local channels do not, and neither do recordings.

[knthornton620]

Same issue. Every time we select a Live TV show, it reverts back to the guide. 

Model Roku Express 4K+
Serial X02200EX64NP

Software 14.04

Tracker ID NP-423-265

[RokuTakashi]

Hi, Community users.

We appreciate your efforts in keeping us informed and updated with the present issue of the Tablo TV app.

Please be advised that we're currently investigating the problem of the Tablo TV app.

In the meantime, we'd like to encourage your assistance in reporting further issues in this regard.

1. Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)

2. Channel Build Version:

   • Please specify the version of the Tablo channel you are using.

3. TV Make/Model:

4. Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

5. Troubleshooting Steps Taken:

   • Any steps you've already tried to resolve the issue.
6. Description of the exact behavior of the issue

Thank you for your ongoing support and patience as our team is working on this matter. We hope for your response in this thread with the necessary information, and we will make every effort to help you

Best wishes,
Kash

[DrMondo]

Model:  4620X - Roku Premiere

S/N:  YT0070017291

Software:  14.0

Device ID:  7J9697017291

Choosing Live TV just kicks me back to the listing screen.

Attempted reinstalling Tablo app and rebooting Tablo.

Thank you for your attention.

[knthornton620]

Model Roku Express 4K+
Serial X02200EX64NP

Software 14.04

Tracker ID NP-423-265

TV Make/Model - LG 55UM6910PUC

Channel Guide Tablo 4th Generation 

[clemenza]

Model: 3941x2 – Roku Express 4K+
S/N: X02200fg4hfw
OS ver: 14.0
Tablo firmware: 2.2.52
Tablo channel build: 0.8.800

TrackerID: FW-424-292

Live tv will not play. Show will buffer, then kick back to guide. Troubleshooting included rebooting all hardware. No effect.

[dave99]

I have the same problem. After my Roku streaming stick 4k downgraded itself to OS version 14.0.4, build 12221, I am no longer able to play video using the Tablo app. I would really like to restore the previous Roku software.

[Tim100]

A lot of people have asked the same thing (going back to ver 13.1.4).

[RokuTakashi]

Hi, Community users.

Thanks for keeping us posted on the issue you have encountered with the Tablo TV app. 

We want to inform you that we have forwarded the information you provided in this thread to the appropriate Roku team, as the issue is currently being investigated.

Please be assured that we are actively monitoring the situation and will provide you with any updates as the investigation progresses. We greatly appreciate your patience and understanding during this time and are committed to resolving this issue for you as swiftly as possible.

If you come across any related issues or have discovered a potential workaround that could help, please do not hesitate to inform us.

Your feedback is crucial, and we are here to provide support and assistance to the best of our ability. 

Best wishes,
Kash