Issue Tracking Board

[atc98092]

For everyone blaming Roku, it is not their responsibility to test every possible app available in the Roku channel store with each OS update. That is the sole responsibility of the channel/app provider, and in this case that is Tablo. You are directing your anger at the wrong place. Only Tablo can resolve whatever the issue is. Even if it was the Roku OS update that caused the problem, the channel developer is the one that has to resolve it. The developer is supposed to be testing their product while the OS update is still in beta testing. 

[bseld]

Same issue! Please fix!

[MTC55]

Same here. Internet channels work, local channels do not, and neither do recordings.

[knthornton620]

Same issue. Every time we select a Live TV show, it reverts back to the guide. 

Model Roku Express 4K+
Serial X02200EX64NP

Software 14.04

Tracker ID NP-423-265

[RokuTakashi]

Hi, Community users.

We appreciate your efforts in keeping us informed and updated with the present issue of the Tablo TV app.

Please be advised that we're currently investigating the problem of the Tablo TV app.

In the meantime, we'd like to encourage your assistance in reporting further issues in this regard.

1. Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)

2. Channel Build Version:

   • Please specify the version of the Tablo channel you are using.

3. TV Make/Model:

4. Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

5. Troubleshooting Steps Taken:

   • Any steps you've already tried to resolve the issue.
6. Description of the exact behavior of the issue

Thank you for your ongoing support and patience as our team is working on this matter. We hope for your response in this thread with the necessary information, and we will make every effort to help you

Best wishes,
Kash

[DrMondo]

Model:  4620X - Roku Premiere

S/N:  YT0070017291

Software:  14.0

Device ID:  7J9697017291

Choosing Live TV just kicks me back to the listing screen.

Attempted reinstalling Tablo app and rebooting Tablo.

Thank you for your attention.

[Fm34290]

This is a rather perplexing problem.  I have several TV's of different brands.  I have two Roku Ultra units.  I have one Tablo unit.  All was well until my Vizio TV backlighting died.  I scrapped it and bought an LG UU75.  My Tablo hasn't worked since.  Same problems that others describe: OTA channels won't work.  Either they return to the guide when selected or, after playing with digital audio settings, I get video but no audio.  This is with my LG tv.  In a bedroom, I have a Sony Bravia which works flawlessly with Tablo and Roku Ultra.  So I used the WebOS on my LG tv, added a Tablo app to it and tried Tablo without Roku.  Success!  The WebOS is slower than molasses in January and gets hung on channels, but it is functional in terms of audio and video.  This leads me to believe that there is some sort of incompatibility issue with the LG tv and Tablo/Roku.  Hoping this information is helpful! 

[CarlosS01]

Attempted to reboot Tablo app and router until I found this forum. Same problem as all who stated here: No local channels; constant return to guide w/out any channel viewing. This particular TV in the home is the only one experiencing this problem.

Model #: 3941RW2-Roku Express 4K+

S/N: X02200GXVG96

TV: Sony XBR

Device ID: S0HCK38XVG96

Issue/Tracker ID: 96-423-521

Software version: 14.0.4

[AuntEsther]

Also having issue when in Tablo4 app on my roku device i choose channel system tries to go to channel and then returns to channel menu

reset tablo , rescanned channels etc even though works on my android phone

then went to roku device removed tablotv app cleared cache , reloaded app

rescanned channels , same issue as above , checked android device on same wifi

works as designed , seemed to start when last Roku update took place...

Model 3920x

soft ver 14.04

tracking ID 99-423-583

[knthornton620]

Model Roku Express 4K+
Serial X02200EX64NP

Software 14.04

Tracker ID NP-423-265

TV Make/Model - LG 55UM6910PUC

Channel Guide Tablo 4th Generation