Solving playback issues

[Pdxpdr46]

Tablo does not play live tv or recorded shows.  Everything worked perfectly before the auto update to OS 14.  

Let us go back to OS 13 and hold off on OS 14 until you test it.  

[rowku_username]

Tablo fails to play live tv or recordings.  Goes to black screen like it's going to play and then just back to app without playing.  Was fine on 13, now on 14, doesn't work.  Tablo is version 0.8 build 800.

[Tim100]

MODEL:  3941X2 - ROKU EXPRESS 4K+

S.N.:  XO2200N5UKG6

DEVICE:  SOHAK445UKG6

SOFTWARE VER:  14.0.4

BUILD:  12221 - E4

GC VER: 12.4.17

TIMESTAMP:  2024-10-16T23:53:23Z

ISSUE ID:  G6-417-593

ISSUE: LOCAL CHANNELS AND RECORDING OF LOCAL CHANNELS WILL NOT PLAY.  INTERNET THINGS PLAY.  EXAMPLE, ION THROUGH TABLO GEN 4 WILL PLAY.  BUT FOX ON LOCAL 2.1 WILL NOT  PLAY.

[Pdxpdr46]

Exactly the same issue.  Downloadable content plays back from Tablo to Roku but live streaming and recorded does not

[moby2]

Model # 3941X2 (from box)

Model: 3941RW2-ROKU EXPRESS 4K + (from system info)

Serial # X02200NGW3FC

DEVICE ID: SOHCK41GW3FC

SOFTWARE VER: 14.0.4

BUILD: 12221-E4

GC version 12.4.17

Time Stamp: 2024-10-17T12:31:22Z

Tracker I.D.  ID FC-418-351

ISSUE: LOCAL CHANNELS AND RECORDING OF LOCAL CHANNELS WILL NOT PLAY.  INTERNET THINGS PLAY.  EXAMPLE, ION THROUGH TABLO GEN 4 WILL PLAY. 

[RokuCarly · Accepted solution]

Hi Community users!

We genuinely appreciate those who have already provided us with the necessary details needed for the investigation. Rest assured that we have already forwarded that information to our relevant team for review. 

Rest assured that we'll keep you posted once updates are available regarding this case. In the meantime, we appreciate your patience and kind understanding as we work on this.

Furthermore, to those who are experiencing the same issue of being unable to access both Recordings and Live TV content within the Tablo TV app, kindly provide us the requested details posted above. 

Note: We'll mark this post as a solution for everyone's visibility.

Best regards,
Carly

[Mmondo]

Model 3811X Roku Streaming Stick

SN YH00g0977603

Software Version14.0

[gensec]

My Roku app for Legacy Tablo stopped working on October 16 or 17, 2024. On the evening of Oct. 16 everything worked fine, but on Oct. 17 all live TV and recordings got "Playback failed." This includes recordings that worked on October 16.

My Roku is Model 4662RW - Roku Ultra LT
Serial#: YJ00DU95877
Device ID: 04615D958577
Software version 14.0

Tracker ID/Issue ID: 77-419-438

My TV is LG NanoCell 75 Series 43” (43NANO75UPA, 2021)

I use an ethernet connection; I tried switching to wireless, still the same.

I removed and reinstalled Roku's app for Legacy Tablo.

I did a factory reset of my Roku. Nothing made any difference.

[Tim100]

My second Roku updated to ver 14.0.4 so I can no longer watch live TV on Tablo Gen 4.  It has has been 2 weeks now that my first Roku stopped working!  The wife is made as **bleep** now that the second Roku went down!  She said fix it!  I will be going out and getting a Google streaming box.