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RokuMaryEF
Community Moderator
Community Moderator

[Under investigation ] Hulu Live Recordings Freezing

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Hey everyone,

We're aware that some of you are experiencing freezing issues with Hulu during live recordings.

Status Update 1/30: This issue is currently under investigation.

If you're encountering this problem, sharing the following information would be a huge help in our investigation:

  • Model and OS version of your Roku device (You can find this in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Hulu app version (Usually found in the app's settings or about section)
  • The specific content where the issue occurs (e.g., show name, episode, channel)

We appreciate your patience as we work to resolve this. We'll keep you updated as we learn more.

Thanks!

The Roku Community Team

Mary E.
Roku Community Moderator
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RokuMaryEF
Community Moderator
Community Moderator

Re: [Under investigation ] Hulu Live Recordings Freezing

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Hey everyone,

Status Update (1/30)

We’re currently investigating the issue with the Hulu channel freezing during live recordings.

If you're running into this problem, we’d love to get some more info to help us out! Please drop the following details:

  • Your device model
  • OS version
  • Hulu app version
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Which specific content you’re experiencing the issue with

This will help us narrow things down faster! We’ll mark this post as solved for visibility and to help others who might be dealing with the same thing. Thanks for your patience as we work on a fix!

Cheers,
The Roku Community Team

Mary E.
Roku Community Moderator

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53 REPLIES 53
cdc43
Reel Rookie

Hulu Live Recording freezes during playback

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1-28-25

I have several Roku devises and all are freezing when playing back a recorded HULU program.  I also have a smart TV which is not a Roku product, and it is NOT freezing when playing back a HULU recording.  As a result, it appears the freezing problem lies with Roku.  Please advise with a fix to the HULU recorded playback freezing.

Thank you for your attention to this problem

Connie

GeneralZ
Channel Surfer

Re: Hulu App - Issues DVR playback

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Started today.

Hulu app - going to "My Stuff" and trying to watch recorded items is slow to load.  Then while watching, Hulu freezes and crashes.

Tried on multiple Roku's.

Either something is up with Hulu or Roku

one note: watching on PC was fine, only Hulu on Roku (so far)

Other scenarios are causing the app to freeze up

RokuRiamie-D
Community Moderator
Community Moderator

Re: Hulu Live Recording freezes during playback

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Hi @cdc43,

Welcome to the Roku Community!

Thank you for reporting the issue with the Hulu channel recording that freezes during playback. No worries, we are here to help.

Aside from freezes during playback, are you getting any errors? In the meantime, I suggest you try the following:

Check for updates:

  1. Highlight the app
  2. Press the star (*) button on your Roku remote
  3. Check for updates

System restart.

  1. Select Settings
  2. Select System
  3. Select Power. If you do not see a Power submenu, skip to the next step
  4. Select System restart

I will wait for your response. 

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
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RokuTakashi
Community Moderator
Community Moderator

Re: Hulu App - Issues DVR playback

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Hi, @GeneralZ 

Thanks for posting here in the Roku Community.

I understand the trouble you have encountered with the DVR Playback on the Hulu app.

For this matter, we advise you to contact Hulu's support team directly and inquire further about the issue. Since the DVR Playback is part of their service, they can provide you with a workaround, such as a troubleshooting step, in an attempt to resolve the issue or may develop an update with their app to fix the problem. It is important to note that an app, including its features and services, is directly managed by the channel provider.

To contact them, you can refer to Hulu Help Center

I hope this information helps, and let us know if you need further assistance.

Thanks,
The Roku Community Team. 

Takashi O.
Roku Community Moderator
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GeneralZ
Channel Surfer

Re: Hulu App - Issues DVR playback

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Thank you,

I figured as much, but thought I would check here incase and recent Roku changes may have effected the HULU channel.

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cdc43
Reel Rookie

Re: Hulu Live Recording freezes during playback

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Thank you for the quick response to my concern.

To answer your question, we are not getting any errors from Hulu or Roku.

I've checked Hulu for updates per your instructions and found all Hulu updates are current. I then restarted Roku, again per your instructions.

Went back to the recording and it froze again. Prior to freezing, the playback seems to go in slow motion, then the sound & picture stutters prior to freezing.

I am hopeful you can diagnose the problem and prescribe a solution soon.

Again, thank you for your quick response.

nczekai33
Reel Rookie

Re: Hulu Live Recording freezes during playback

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We have been experiencing the same problem since yesterday late afternoon. The playback picture stops while the sound continues for maybe another 30-60 seconds and then the whole thing freezes up.

I have shut restarted the roku multiple times. I have checked for roku updates. I even removed the app and re-added the app but still will not allow me to watch anything that has been recorded. I have no issues watching live tv on Hulu or anything else just happens on the records.

RokuRiamie-D
Community Moderator
Community Moderator

Re: Hulu Live Recording freezes during playback

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Hi @nczekai33 and @cdc43,

Thank you for your response!

Thank you for providing more details about the issue with the Hulu channel recording and the troubleshooting steps you have attempted to resolve it.

We would like to coordinate this with our Roku team so please provide us with the following:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version (highlight the channel and press the star (*) button of your Roku remote)

We look forward to your updates.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
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nczekai33
Reel Rookie

Re: Hulu Live Recording freezes during playback

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I've experienced the problem on two different roku devices I have so far...

Here is the information for one of the devices:

Model - 3960X - Roku Express

serial - X0260056H48K

Device ID - S0KC3286H48K

Software version - 14.1

Hulu version 6.91 Build 0

Tracker ID: 8K-040-210

the screen says Software version 14.1.4 build 7709-ED, GC Version 12.10.27, Timestamp: 2025-01-28T22:10:48Z for the problem I just had.

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