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ITcap10
Reel Rookie

Re: Hulu Live Recording freezes during playback

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I am having the same issue on my Roku TVs.  I called the help line and they had me go through all the steps of rebooting, reinstalling, even resetting my TV to factory settings and reinstalling and reconfiguring everything.  I am still having the same issue.  I have Hulu version 6.91  - Build 0.

I have a series recorded that has 279 episodes.  It seems to replay later episodes OK (the ones that are near the top of the list), but when I scroll down towards the bottom of the list, it takes a long time to load those episodes into the list and when I play one of them, it will play for a minute or two and then freeze and then the Hulu app will crash and take me back to the Roku main menu.  

This is happening on all three of my Roku TVs and all have Hulu version 6.91 - Build 0.

 

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Hulu Live Recording freezes during playback

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Hi @ITcap10 and @Fharrison,

Thanks for posting in the Roku Community!

We appreciate you for letting us know about the issue of your Hulu channel recordings. We want to coordinate this with our Roku team, please provide us with the following:

  • Model device info (DID and OS build): (Found in Settings > System > About)
  • Tracker ID: (Press the Home button 5 times, followed by the Back button 5 times)
  • Video: If possible, please record a short video of the issue occurring.
  • Channel build: (Found by Highlighting the app and press the star (*) button)

We look forward to your reply.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
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BennettD1
Newbie

Re: Hulu Live Recording freezes during playback

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Model - 65PFL4864/F7W

 

Serial #-X000007P6G9Y

 

Device-S075200P6G9Y

 

OS-14.1

 

Tracker ID-9Y-041-240

 

HULU- 6.91 BUILD 0

RokuRiamie-D
Community Moderator
Community Moderator

Re: Hulu Live Recording freezes during playback

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Hi Community users!

Greetings from the Roku Community!

We would like to clarify some details regarding your Hulu channel recordings so we can investigate the issue further.

We would like to know the following:

  • Are recordings DVR recordings or normal on-demand content?
  • Does this occur with all of the recordings, or only with some of them? If it's only some, which ones?

Thank you for your cooperation. We will wait for your response.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
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nczekai33
Channel Surfer

Re: Hulu Live Recording freezes during playback

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This is happening on any recording in My Stuff. All shows, movies, sports I have recording do the same thing. I can be on the Hulu home page and pick something I have recorded and play it from there with no issue but if I go to My Stuff to watch the Hulu Live recording that is when it freezes up. The problem started Monday afternoon for me doesn't seem to matter if I try to watch something recorded before that or just recorded today. I have not tried seeing if I am able to watch on my Roku TV yet to see if it has the same problem or not so far for sure both roku express devices have the same problem. 

GeneralZ
Binge Watcher

Hulu channel return to home screen

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The Hulu App will freeze or CORE 

  1. streaming any video ( recorded or not recorded )
  2. Trying to switch Profiles.

This morning I was able to watch 1 video, after that, crashes every 3 - 5 minutes of streaming.

When app Freezes: only recourse is to unplug Roku.

When app COREs: app closes unexpectedly, returns to Roku Home page,  Hulu does not update segments watched

Hulu Live is not having an issue, although a few days ago live kept refreshing from time to time. (maybe related?)

Disney+ ( Hulu is owned by Disney), no issues.

Hulu on PC works fine.

hope that helps Roku support.

 

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Fharrison
Reel Rookie

Re: Hulu Live Recording freezes during playback

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DVR recordings and all of them

nczekai33
Channel Surfer

Re: Hulu channel return to home screen

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I have had both situations where it freezes and I've had to unplug it and COREs where it slows down and app closes and takes me back to Roku. 

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Hulu Live Recording freezes during playback

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Hey Community Users! Thank you for providing additional information about your issues.

We have forwarded all of your information to our Roku team for review. We really appreciate your cooperation and patience as we work on this matter.

Rest assured we will keep you updated once we have an update about this.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
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jmj211
Newbie

Re: Hulu channel return to home screen

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We're having the same problem!

On our older Roku stick it'll crash back to the Roku home screen.

On the newer Roku stick the video will stop but the sound will continue but everything becomes completely unresponsive on the roku!

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