Solving playback issues

[nizafed]

Id 04-116-331

Software 14.1.4 edition 7709-30

Version gc: 13.4.9

Channel built version 2.0 edition 1115925 F1TV

[RokuRiamie-D]

Thank you @nizafed and @dchildress.

We'll update you once we have more information about this matter.

Cheers,
Roku Community Team

[JPC2]

I get the same issue. Worked fine on Friday. Today I can’t watch the Sprint or the Race. I’ve changed the cable. In plugged everything. Re-connected everything and still nothing. 

[RokuEmmanuel-D]

Thanks for reporting, @JPC2!

Can you drop your device details here to help us look into this more?

• Roku device model, Device ID, and Serial Number ( It can be found in Settings > System > About)
• Tracker ID (Press Home five times then press Back button five times)
• App build version (Highlight the app from the Home Screen and press the Star * Button)

Thanks again for your cooperation!

Roku Community Team

[aleks_blanco]

Roku device model, serial number, and device ID: 55S647-MX, X0030065HECD, A119X

Tracker ID and OS version and build: CD-118-347, 14.1.4, 7709-88

Channel build version: versión 2.0, build 11159925

Video 

Only fail with HDR video, buffering error

[RokuEmmanuel-D]

Thanks for sharing, @aleks_blanco!

We'll make sure to pass this along to the team. Appreciate your effort on this!

Keep an eye out for more updates!

Roku Community Team