Solving playback issues

[greg2vn]

My issue started yesterday afternoon and have done all the troubleshooting and mine is the same way. Played on my hotspot but won’t play when it’s connected to my home’s WiFi.

[phoenixk02]

Yeah, it has to be a malfunction on Rokus servers side. I only say that because if it’s something to do with internet, I doubt we have to same internet so it’s something with Roku and internet. They need to fix it! Stop blaming Disney just to get out of it!

[Smilinguy]

We’re having the same error message on TCL Roku TV.  Have done all of the trouble shooting steps, and was on the phone with Disney+ for an hour.  They said it must be a Roku problem, and from all of these posts, looks like it is! Roku, fix this issue, Disney+ comes in fine on all other streaming devices, except Roku. 

[Samfelix]

I’ve been having these exact same problems since yesterday. I have deleted the app, restarted the Roku TV and reinstalled it 3 times. When I use my hotspot it works just fine, but when it’s connected to WiFi it throws this error every time.

[Samfelix]

I’ve been having these exact same problems since yesterday. I have deleted the app, restarted the Roku TV and reinstalled it 3 times. When I use my hotspot it works just fine, but when it’s connected to WiFi it throws this error every time. It is really frustrating that no one has a resolution to this.

[Hunderwood95]

I agree. It’s very frustrating. Roku needs an update or something to get this issue fixed

[OwnerofDevices]

Disney+ is working on all of my 3 TVs. But, if I had problem with Disney+ I would contact Disney, because Disney created the app and is responsible for the support of Disney+.

[Hunderwood95]

I contacted Disney. It’s not Disney, it’s Roku, they are the ones who needs to fix their bugs so that Disney+ can play on their devices. 

[greg2vn]

Did contact them and went through the troubleshooting process and nothing worked. It’s working on all of my devices except for my Roku TVs unless I’m using a hotspot or using Airplay. 

[OwnerofDevices]

All of my roku devices are connected to my router via wireless.