Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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paj3232
Level 9

Re: Disable or skip ROKU start up screen (bouncing logo)

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No, I bought the tv which said it came with roku installed, I can't install a 65" tv on the wall myself so their Geek Squad installed it (I did not know it had a roku stick, I thought it was installed internally, obviously they did it wrong...

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AvsGunnar
Community Streaming Expert

Re: Disable or skip ROKU start up screen (bouncing logo)

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@paj3232 

They probably did not realize the LG's TV's power port did not supply power when the TV was off.  Just a simple mistake on their part.  Glad you have it working now.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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paj3232
Level 9

Re: Disable or skip ROKU start up screen (bouncing logo)

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I found out today. Luckily I paid for a somewhat swiveling wall mount and was able to get back there to see what was going on and fix it.

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Ello2022
Level 14

Re: Disable or skip ROKU start up screen (bouncing logo)

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@paj3232  I believe you probably misread something. Your LG TV did not come with Roku installed that would mean it’s an LG Roku TV. If you bought it from Best Buy then it was probably promotion. “Buy an LG TV and get a Roku installed by our Geek Squad”. Something along those lines. But you gave me an impression you had a Roku TV. And you gave others that same impression to. We did not know you had an LG TV with a separate Roku stick plugged into it. Glad you figured it out. The reason Best Buy plugged it in to the TV power is because it’s easy to hide the cord that way. 

Moving forward. You don’t have an LG With Roku installed. You have an LG TV with a Roku streaming stick plug into the HDMI port. 

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AvsGunnar
Community Streaming Expert

Re: Disable or skip ROKU start up screen (bouncing logo)

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There were previous models of LG RokuTVs.  Like the Insignia RokuTV, they are no longer manufactured, but they did, and do exist, as recently as a couple of years ago.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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Ello2022
Level 14

Re: Disable or skip ROKU start up screen (bouncing logo)

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@AvsGunnar  Well aware. But the impression paj gave us was he had an LG Roku TV. Hence why I mentioned to him to call LG. I guess if he provided his LG model number and Roku model number we could have figured this out days ok. At least it’s fixed. It’s hard to help someone when you don’t have all the right information 👍🏻

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AvsGunnar
Community Streaming Expert

Re: Disable or skip ROKU start up screen (bouncing logo)

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@Ello2022 

"Well aware..." 

  Just making sure because from your previous posting it sounded like you weren't. ("I believe you probably misread something. LG TVs do not come with Roku installed.")

Glad it is all cleared up.

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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Ello2022
Level 14

Re: Disable or skip ROKU start up screen (bouncing logo)

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@AvsGunnar  My bad. Typo. If you read through the previous statement I’ve been trying to help them sort this out. But you caught my typo. I highly doubt LG was advertising their TV with a Roku stick option. Like I said it was probably a Best Buy promotion. Buy an LG TV and get a Roku stick installed Meijer geek squad. That’s most likely what it was

Fixed 

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0429
Level 7

Re: Disable or skip ROKU start up screen (bouncing logo)

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I hate the sound of the jumping Roku letters too and it happens every time i turn on my tv! It sits it for as long time too, not just once or twice!  Isn’t there any way to skip that?

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renojim
Community Streaming Expert

Re: Disable or skip ROKU start up screen (bouncing logo)

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@0429, you don't say what model of Roku you have, but if it's one that uses a USB cable for power use the supplied power adapter plugged into the wall and not the TV's USB port.  If you're using the TV's USB port it's powering down the Roku device when you turn off the TV.

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