Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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paj3232
Level 9

Re: Disable or skip ROKU start up screen (bouncing logo)

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Yes, problem still there.

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Ello2022
Level 14

Re: Disable or skip ROKU start up screen (bouncing logo)

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@paj3232  If your TV has always been like this then maybe it’s actually not an issue but something exclusive to LG. If I were you I would reach out to them. No one has ever seen this before 

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paj3232
Level 9

Re: Disable or skip ROKU start up screen (bouncing logo)

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I will come back here and let you know what LG has to say.

paj3232
Level 9

Re: Disable or skip ROKU start up screen (bouncing logo)

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Looks like I am just screwed. LG is blaming the roku stick.

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paj3232
Level 9

Re: Disable or skip ROKU start up screen (bouncing logo)

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that LG supplied with the tv and best buy geeks installed

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Ello2022
Level 14

Re: Disable or skip ROKU start up screen (bouncing logo)

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@paj3232  What are you talking about? So you have a Roku TV with a Roku Stick? Or do you have an LG TV with a Roku Stick? If it’s your TV you should know what you have. What do you mean LG supplied with the TV? You said before you have an LG Roku TV. Is that not the case?

So let me gets this straight. You bought an LG TV and a Roku Stick. Best Buy hooked it up. This changes everything. So is the Stick plugged into the wall for power or the TV USB? If it’s plugged into the TV USB then plug with Stick power into the supplied AC power adapter and plug that into the wall. Do you have the AC power adapter that came with your Roku Stick?

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AvsGunnar
Community Streaming Expert

Re: Disable or skip ROKU start up screen (bouncing logo)

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@paj3232 

From reading through your postings, it seems that your Roku Streaming Stick is simply being powered off when your LG TV turns off.  Some USB power ports on TV remain on when the tv is off, some do not.

If you plug your Streaming Stick into the wall using a power adapter (you can use a cell phone charging adapter 5V 1 amp), you will likely see your issue resolved regarding the Stick booting up everytime you turn your TV on.  After using the power adapter at the wall, you should just have to press the Home button on your remote to "wake up" your Streaming Stick and find yourself on the Home Screen.

Additionally, on the older Streaming Sticks, you will not see a Power option in the Settings.  This option was introduced in OS 10.5 to the Streaming Sticks 4k/4k+ (models 3820/3821).

Feel free to post back with any other questions or if you need more help.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
paj3232
Level 9

Re: Disable or skip ROKU start up screen (bouncing logo)

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I will try this and let you know, thank you!

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paj3232
Level 9

Re: Disable or skip ROKU start up screen (bouncing logo)

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YOU ROCK!!!!!!!!!!!!!!  It worked and I bow down to your skills!

paj3232
Level 9

Re: Disable or skip ROKU start up screen (bouncing logo)

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I'm left wondering why the Best Buy Geek Squad installed it the way they did, hmmm.

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