Solving playback issues

[JMJ28]

Hello,

Experiencing a similar issue. Successfully watched via Roku streaming device this evening, an hour later, we can hear but not see video on ALL channels. We can see graphics, including Ad timers, etc, in screen corners. 

I’ve unplugged the Roku, plugged back in.

the internet connection is good.

I’ve turned off and on again the projector. 

What could be the cause? 

Thank you 

[Laineynet21]

I have this exact same issue currently! It also won't show when I cast or smart/mirror view from my phone.

[RokuEmmanuel-D · Accepted solution]

Hello, @Laineynet21  and @JMJ28.

Happy to have you with us in the Roku Community!

Thanks for reporting this issue to us. We understand how frustrating this can be for you and we want to help. 

Here are a few quick steps to try!

1. Press Home on your Roku remote
2. Scroll down and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step
5. Select System restart

Hopefully, this will restore the device's performance and resolve your issue. Please let us know if help is still needed. 

Best,
Emman

[TinaP]

I am currently having this issue. However, it is on my television rather than casting. I dozed off and woke up to a blank screen. I can not see to find settings and follow these exact directions... Any suggestions?

[RokuEmmanuel-D]

Happy to have you with us in the Roku Community, @TinaP!

Thanks for sharing this issue you're having with your Roku device, which you're only having a black screen. To help you sort this out, here are a few things we want to know. 

• What specific Roku device you're having an issue with?
• What troubleshooting steps you have done so far? 
• Is the audio issue affecting all channels or only on a specific channel?

In the meantime, you may visit this support article: What to do if you cannot see the picture from your Roku® streaming player on your TV. If the blank screen finally disappears, you may follow the provided steps above and see if it'll do the trick. 

Wishing you luck!

Best,
Emman