Solving playback issues

[JMJ28]

Hello,

Experiencing a similar issue. Successfully watched via Roku streaming device this evening, an hour later, we can hear but not see video on ALL channels. We can see graphics, including Ad timers, etc, in screen corners. 

I’ve unplugged the Roku, plugged back in.

the internet connection is good.

I’ve turned off and on again the projector. 

What could be the cause? 

Thank you 

[Laineynet21]

I have this exact same issue currently! It also won't show when I cast or smart/mirror view from my phone.

[RokuEmmanuel-D]

Hello, @Laineynet21  and @JMJ28.

Happy to have you with us in the Roku Community!

Thanks for reporting this issue to us. We understand how frustrating this can be for you and we want to help. 

Here are a few quick steps to try!

1. Press Home on your Roku remote
2. Scroll down and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step
5. Select System restart

Hopefully, this will restore the device's performance and resolve your issue. Please let us know if help is still needed. 

Best,
Emman