Solving playback issues

[ATLGreg1]

Keep getting this error any time I try to select the channel to watch.

[RokuRiamie-D · Accepted solution]

Hi @ATLGreg1,

Welcome to the Roku Community!

We understand that you are getting a "Video prehook error" on beIN SPORTS CONNECT when you try to stream it using your Roku device. No worries, we are here to help.

Let's see if this will work for you.

1. Check your Wi-Fi connection
2. Reset your Wi-Fi or modem
3. If the issue continues, uninstall the channel.
4. System Restart your Roku device
5. Reinstall it again.

For more help, please visit our Roku support article: Issues playing shows and movies on your Roku device.

We look forward to your response.

Best,
The Roku Community Team