Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
lele05
Newbie

Black screen and pausing.

Jump to solution

My netflix and youtube app don’t even appear on my roku home screen when i download them. I literally have to go to the app store and search for them to use them. My netflix always pauses on its own and my Youtube always goes to a black screen and cancels me out of anything i was just watching. I’ve tried everything and more to fix this from getting a new block, factory restarting and resetting, unplugging everything for several minutes, deleting and re downloading Netflix and Youtube, Nothing works. My Tv and Roku Express are both brand new, this shouldn’t be an issue so it’s safe to say Roku Express is just trash and not worth it. @Roku

0 Kudos
1 Solution

Accepted Solutions
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Black screen and pausing.

Jump to solution

Welcome, and thanks for porting here in the Roku Community, @lele05!

We understand that you're experiencing a playback issue with Netflix and Youtube. Rest assured that we're here to help you get this sorted out. 

Could you please let us know if you have other devices in your house? If you have other Roku devices, we suggest checking if the apps you have installed on the device where you're having problems are also installed and can be seen on your other Roku device. Also, try installing the app through the Roku Mobile app or directly to the website to see if the app will appear on the device's Home Screen.

In addition, it is also worth checking to see if the app order is enabled in your Settings, as it may have placed your newly installed app in the middle of the app lists instead of the bottom. To check it, go to Settings > Home Screen > App order and set it to Manual

We are looking forward to your prompt response. 

All the best,
Emman

Emmanuel-D.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Black screen and pausing.

Jump to solution

Welcome, and thanks for porting here in the Roku Community, @lele05!

We understand that you're experiencing a playback issue with Netflix and Youtube. Rest assured that we're here to help you get this sorted out. 

Could you please let us know if you have other devices in your house? If you have other Roku devices, we suggest checking if the apps you have installed on the device where you're having problems are also installed and can be seen on your other Roku device. Also, try installing the app through the Roku Mobile app or directly to the website to see if the app will appear on the device's Home Screen.

In addition, it is also worth checking to see if the app order is enabled in your Settings, as it may have placed your newly installed app in the middle of the app lists instead of the bottom. To check it, go to Settings > Home Screen > App order and set it to Manual

We are looking forward to your prompt response. 

All the best,
Emman

Emmanuel-D.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.