Solving playback issues

[sherithaneal3]

I can't watch bet plus on my tv

[RokuTakashi]

Hi, @sherithaneal3

Thanks for posting, and welcome to the Roku Community.

We acknowledge your concern. May we know when you first encountered this issue? Also, what behavior does the channel exhibit referring to the issue?

Additionally, kindly follow the steps below as a troubleshooting step to resolve the issue you've encountered.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Please keep us posted on how this works.

All the best,
Kash

[makaiguy]

@sherithaneal3-

How did you subscribe to BET+?

• Through Roku
  Have you tried accessing BET+ as one of the channels in The Roku Channel app?
  
  
• Directly with BET+ on their website
  You should be able to log into the BET+ channel app (not via The Roku Channel) using the email address and password you established with BET+.   If this email address is not the one you use for Roku, if Roku offers to use your Roku email address when logging into BET+, choose the option to enter the address manually.

• Through some other 3rd party service (like Amazon, Hulu, etc.)
  You may need to access BET+ through the channel app for that 3rd party service.

[Msromey]

Paid bill. No response channel won't play 

[RokuJohnB]

Hi @Msromey,

Greetings from the Roku Community, and we appreciate your updates.

We want to further investigate this issue that you're having with the BET+ channel. Are you getting any error messages or codes? Is this the only channel that you're having issues with?

We'll wait for your response.

Thanks,

John

[752455]

I can not watch bet plus on my TV I sign up yesterday they took the money off my cash app I signed up under my icloud email address.

[RokuJharra-Q · Accepted solution]

Greetings from the Roku Community, @752455!

We see that your BET channel isn't working on your TV and we're here to assist.

Please follow the troubleshooting steps provided below:

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add the channel.

If the problem persists and occurs only on one channel, please get in touch with BET customer service support for additional help and clarification. Please note that most of the content on the Roku platform is from streaming channels that are managed and updated independently by the channel's provider.

Thanks,
Jharra

[Saralee1324]

That doesn't work. I'm having the same issue and did all those steps 

[RokuEmmanuel-D]

Hi, @Saralee1324.

Thanks for posting here in the Roku Community!

We understand that you're still encountering issues with BET Plus, and we'd like to help you out. 

Could you please tell us the exact behavior of the app? Are there any error messages that you're seeing when trying to stream? Also, if this is a playback issue, are all the contents inside the app affected or only to specific content? 

In the meantime, we highly recommend reaching out to BET Plus support for further assistance. 

Please get back to us for more details.

All the best,
Emman