Solving playback issues

[Jbunk]

I login with every typed out correctly and I keep getting an "Unknown error happend" message. Help!

[RokuERey]

Hi @Jbunk,

We do appreciate you for keeping in touch here in the Roku Community!

We would recommend performing the troubleshooting listed below to see if that helps.

• Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
• Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
• Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know if that makes a difference.

Thanks,

Rey

[Gloryfields]

I went through this process multiple times, and it did not fix the issue.  I spoke with the company that made this app, and they said the issue was on Roku's end.

[RokuTakashi]

Hi, @Gloryfields 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for inquiring about support in this thread, and we're here to assist. Have you tried restarting your internet modem or trying an alternative network such as a mobile hotspot to see if you're able to notice any difference?

Please let us know.

All the best,
Kash

[Instrument]

I have a TCL Roku tv (just bought it).

As another person stated I can not log in the Bentkey app.

I keep getting the message "an error happened".

I have removed and reinstalled the app and reset the TV but no luck.

This app was the sole reason I picked this tv..

[RokuArjiemar]

Hello! @Instrument,

A friendly welcome from the Roku Community!

Thank you for contacting Roku. We understand that you are not able to play Bentkey on your Roku.

Each channel (app) on the Roku platform is built and maintained by the channel providers themselves. If you encounter an issue within a channel that isn't occurring in every other channel on your device, you'll want to contact the channel provider directly to report the issue and request additional support.

Thanks,

Arjiemar

[Jbunk]

UPDATE: I was able to resolve the issue by changing my DW password to add a SYMBOL which is required in the BENTKEY Password. After doing so I was able to login with no problem. 

[Gloryfields]

Thank you for this information.   The Bentkey team also informed me of this solution and it did work for me as well.