Solving playback issues

[Cherry87]

3-18-25

Cherry87 here,I posted just not long ago. I received the same error message again. But I fixed it, not certain how.

 I recently switched Internet providers(Verizon to Xfinity) so the connection is probably not that great. I made sure all my apps on my roku were UPDATED. I read somewhere that they can affect each other. Then my apps started working again. I've had my Roku TV for two years and only had these issues once I switched to Xfinity. The Roku TV needs reliable Internet connection to continuously update itself/apps.

[Slybordeaux]

Model: 3820R2- streaming stick 4k

serial -# X02500CWE5L

software ver 14.1

device ID S0J733CWE5L4

I’ve tried all the suggestions I can find in support threads and paramount plus doesn’t work on any of my ROKU smart TVs now for series. it works for movies and on iPad devices. This makes no sense  it’s Roku specific.  

this has been going on 2 months and about to drop paramount because we can’t get benefit from it.  

Help soon please! 

[RokuEmmanuel-D]

Hey, @Slybordeaux.

Thanks for reaching out!

Could you share the app's build version too? Here's a quick way to find it: Just highlight the app from the Home Screen and press the Star * Button.

In the meantime, your initial device details will be forwarded to the team.

Can't wait to hear back from you soon!

Roku Community Team

[RokuEmmanuel-D]

Hey @Slybordeaux!

The team would like to know more about your concern. Could you share some more info? 

• Does your Paramount Plus username have any non-alphabetic characters, like emojis or anything?
• When you open the Paramount Plus app, do you see the Who’s Watching screen where you pick your profile? If so, please provide us with a photo of it.
• Lastly, do you see any error messages when trying to stream any shows? Can you snap a quick picture?

Thanks for your cooperation!

Roku Community Team

[RokuEmmanuel-D]

Hey everyone!

We'd like to know if you're still having problems. If so, can you please get back to us so we can take a closer look? 

We look forward to hearing from you soon!

Roku Community Team