Solving playback issues

[Eddyk123]

I am having problems watching any BBC channel whilst on Live TV, it is either a blank screen or when I do get a picture it is frequently breaking up. When watching the same channels on iPlayer it is fine. It is a new Tv and was ok for the first 2 or 3 weeks.

[RokuRiamie-D · Accepted solution]

Welcome @Eddyk123,

We appreciate you letting us know that you're having problems watching any BBC channel on the Roku Live TV Guide. No worries; we are here to assist.

Have you tested the BBC standalone app to see if the same issue occurs, or if it only happened on the Live TV Guide?

In the meantime, let's see if this will work for you.

Restart your Roku device:

1. Press Home  on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Your Roku device will complete a system restart and should return to normal operation after a moment. For more help, please visit our Roku support article: How to system restart your Roku streaming device.

Please let us know if the issue persists.

Cheers,
Roku Community Team