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ThomC
Newbie

All the same commercials on a consistent basis

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No matter what roku channel I watch the same commercials are run promoting the same shows over and over. It's gotten to the point where i won't ever watch the Rich Eisen show just because of seeing the same thing every time the show promotions are run... 

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RokuJechealR
Community Moderator
Community Moderator

Re: All the same commercials on a consistent basis

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Hi @blahshmiah,

Welcome to the Roku Community!

We apologize for the inconvenience caused by the repeated commercial sequence and the frustration it has caused. We understand that the ads displayed may not always meet everyone's preferences or expectations. However, we ensure that offensive images and content that may be disagreeable to Roku users are avoided.

It's important to note that commercial repetition can occur due to various factors, including ad scheduling algorithms and network connectivity issues. While we strive to provide a seamless and enjoyable viewing experience, occasional technical glitches may result in unwanted repetitions.

We always aim to provide our customers with the best streaming experience and convenience when using our services. We'll pass this along to the appropriate Roku team for review. Thank you so much for your feedback; we value your input.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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12 REPLIES 12
RokuTakashi
Community Moderator
Community Moderator

Re: All the same commercials on a consistent basis

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Hi @ThomC,

Welcome to the Roku Community!

Thanks for letting us know about the experience you had with commercials and ads. We understand that repetitive ads take out the fun of the streaming experience. We want to assure you that we are committed to following the proper standards with our commercials and ads to avoid offensive and inappropriate displays of content. I'll forward your comments to the appropriate Roku team for review.

Your understanding is greatly appreciated.

All the best,
Kash

Takashi O.
Roku Community Moderator
jerameez
Channel Surfer

Re: All the same commercials on a consistent basis

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Same. I watch Rich Eisen and that romcom in Paris and weird al are getting on my **bleep** nerves. I immediately mute the show. It is getting to the point where I'd rather listen then watch on Roku and judging by the response which didn't really address you question, there won't be anything done about it. Sucks that they have a decent product that continues to get dragged down with all the commercial issues.

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RokuJanadeeK
Community Moderator
Community Moderator

Re: All the same commercials on a consistent basis

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Hello, @jerameez.

Thanks for sharing the experience you've had with the same issue.

As mentioned above, we'll have this forwarded for review. We sincerely appreciate this feedback.

If you have other comments, suggestions, observations, or inquiries you'd like us to address, feel free to leave them on this platform.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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Re: All the same commercials on a consistent basis

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For years I put up with the Roku commercials loud enough to blow my speakers. Due to the law, they finally had to fix the volume and started with the repetitive commercials.  It has taken me over a year to get to this point, complaining!  Enough is enough, enough, enough, enough, enough, enough, enough, get it?

RokuJohnB
Community Moderator
Community Moderator

Re: All the same commercials on a consistent basis

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Hi @ladyinmidlo,

Greetings from the Roku Community!

We would be pleased to investigate further into your complaint about the commercial being excessively loud. Would you kindly supply the information requested below?

  • May we know if this is happening on all channels and contents or if it is isolated? (Specify)
  • Could you send us a video clip of the issue you're having running?

With detailed information, we will be able to assist you further.

Thanks,
John

John
Roku Community Moderator
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Sdvick
Newbie

Re: All the same commercials on a consistent basis

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I came here to say the same thing! I was wondering if there’s a way to select the type of ads I’d be interested in, since I don’t have the option of none. I’m getting the same 4-5 over and over. It’s annoying! 

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Chandrakas
Newbie

Re: All the same commercials on a consistent basis

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I can't even watch my favorite channel anymore! The constant repetitive commercial OVER & OVER & OVER & OVER 😕 very annoying to say the least

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libssuk22
Newbie

Re: All the same commercials on a consistent basis

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I agree. It's beyond annoying... same 5 commercials over and over and over and over... it's insane

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Zoey1051
Newbie

Re: All the same commercials on a consistent basis

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4/6/2024…same question. Why the same six commercials on a loop and interrupting movies in the middle of scenes and in the middle of lines? It’s maddening and keeps me from tuning in to watch things I want to see.

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