Solving playback issues

[blahshmiah]

Almost a year after this reply nothing has changed ...

[RokuJechealR · Accepted solution]

Hi @blahshmiah,

Welcome to the Roku Community!

We apologize for the inconvenience caused by the repeated commercial sequence and the frustration it has caused. We understand that the ads displayed may not always meet everyone's preferences or expectations. However, we ensure that offensive images and content that may be disagreeable to Roku users are avoided.

It's important to note that commercial repetition can occur due to various factors, including ad scheduling algorithms and network connectivity issues. While we strive to provide a seamless and enjoyable viewing experience, occasional technical glitches may result in unwanted repetitions.

We always aim to provide our customers with the best streaming experience and convenience when using our services. We'll pass this along to the appropriate Roku team for review. Thank you so much for your feedback; we value your input.

All the best,
Chel

[barmarsad]

So frustrating to have the continuous loop of the same commercials over and over. It just ruins the whole tv watching experience. Roku’s answers to these complaints don’t help at all. Obviously this is a big issue, given all the feedback. This is my first experience with Roku and it’s not a good one. So disappointed that I may have to start looking for another way.

[efu]

F U C K Y O F F  Y O U  I N C O M P E T E N T  A S S H O L E S ! !