Solving playback issues

[blahshmiah]

Almost a year after this reply nothing has changed ...

[RokuJechealR · Accepted solution]

Hi @blahshmiah,

Welcome to the Roku Community!

We apologize for the inconvenience caused by the repeated commercial sequence and the frustration it has caused. We understand that the ads displayed may not always meet everyone's preferences or expectations. However, we ensure that offensive images and content that may be disagreeable to Roku users are avoided.

It's important to note that commercial repetition can occur due to various factors, including ad scheduling algorithms and network connectivity issues. While we strive to provide a seamless and enjoyable viewing experience, occasional technical glitches may result in unwanted repetitions.

We always aim to provide our customers with the best streaming experience and convenience when using our services. We'll pass this along to the appropriate Roku team for review. Thank you so much for your feedback; we value your input.

All the best,
Chel

[barmarsad]

So frustrating to have the continuous loop of the same commercials over and over. It just ruins the whole tv watching experience. Roku’s answers to these complaints don’t help at all. Obviously this is a big issue, given all the feedback. This is my first experience with Roku and it’s not a good one. So disappointed that I may have to start looking for another way.

[efu]

F U C K Y O F F  Y O U  I N C O M P E T E N T  A S S H O L E S ! !

[Cate1234]

I don’t know if anyone will read this, but I mostly use Roku live for viewing Murder She Wrote and the ads you are running would not appeal to anyone I know, especially the one with the snakes in it. Looked up at the screen and thought I was going to die. Please take the ads with the snakes off.

[RokuJharra-Q]

Hi @Cate1234,

Thanks for posting here in the Roku Community!

We understand that you are having issues with the commercial sequence, and we apologize for any inconvenience it may have caused.

We acknowledge that the ads displayed may not always align with everyone's preferences or expectations. However, we want to assure you that we are committed to following proper standards with our commercials and ads to avoid offensive and inappropriate content. I'll forward your comments to the appropriate Roku team for review.

Best regards,
Jharra

[Hater]

Its really making me go nuts not only that they repeat same comercials but some of the comercials have bad edits so the volume is very high at certain points of comercial like who they got working for them in editing dept bunch of interns? Horrible . I started muting tv when comercial comes thats only way i can keep my self from turning tv off. And talk about frequency 😂 5 min of show 5 min of comercials like really? Thank god is free i wouldnt pay a cent for this. #NoMoreComercials