Smart home app

[Leo21]

I'm on an iPhone.

This started around 1:30 this morning.

I get the subject as a notification every time my camera is sending me a notification that it's detected movement. It's always worked fine before this, and I've not touched any settings before this started.

I'm logged in. I've gone into the app and it's logged in and I can look at the camera in question.

I've rebooted my phone - Fail
I've logged out and back in again - Fail
I've restarted the camera - Fail
I've cleared cache & reformatted my SD Card - Fail
I've told the app to run a firmware update if needed - still awaiting results.

What is the issue and how do I fix it?

[jschonauer]

Affected Devices: Indoor Camera SE

Notes:  App sends "You've been signed out of the Roku Smart Home app. Please sign in again."

When going into the Smart Home app the user is still signed in & Receiving Instant notifications.

Also the user is getting package detection while not package has been delivered and this has never happened before.

[RokuJohnB]

Hi @jschonauer,

Thank you for reporting this issue to the Roku Community!

We'll be more than happy to assist you further with this issue you had with the Roku smart home app. Please try to uninstall and reinstall it.

If the problem still persists, provide the following information below.

• Could you provide us with a screenshot or photo?
• May we have as well the version/build of the Roku smart home app?

We look forward to hearing from you soon.

Thanks,
John

[Leo21]

I believe I may have fixed it.

The literal thing I didn't do.... Uninstall the app and reinstall it.
(Still no info on if it did a firmware update or not)

*facepalm*

Hope this can help someone else! 

[RokuJohnB · Accepted solution]

Hi @Leo21,

Thank you for keeping us posted, and welcome to the Roku Community!

We are glad to hear that you were able to fix the issue by uninstalling and re-installing the Roku smart home app.

If there's anything else that we can do to assist you, please keep us posted.

Kind regards,
John

[viper2]

I've had no issues with the Roku smart home app for the last two years I've used it. I have multiple cameras on the app and have motion notifications turned on and have been getting them consistently for as long as I can remember.

Two days ago (which is when the app updated), instead of receiving my normal motion detected notification along with a snapshot image of the occurrence, I am receiving this notification: "You've been signed out of the Roku Smart Home app. Please sign in again."

I've checked all of my app settings: notification settings are still accurate and I am indeed still signed into my main Roku account on the app, yet I'm still receiving this notification every single time there is movement on any of my cameras.

[TerryWFTX]

it’s happening to me too. Have you found a solution?

[RokuTakashi · Accepted solution]

Hi, @TerryWFTX 

Welcome to the Roku Community.

We noticed on your post that you are having the same issue as reported by other users here regarding your Roku SmartHome app with the error message "You've been signed out of the RSH app. Please sign in again", and we're here to help. Let's perform the troubleshooting steps below to resolve the issue.

1. Uninstall the Roku Smart Home app on your mobile device and Reinstall it.
2. Make sure to enter your correct Roku Smart Home app credentials when you sign in after step 1. 

Once the steps have been performed, you should be allowed to sign in to your Roku Smart Home app.

Keep us posted on what you find out.

Best wishes,
Kash

[hyperlagg]

I’ve had the same problem 3 times now I am tired of uninstalling the app over and over 

[RokuTakashi]

Hi, @hyperlagg 

Welcome to the Roku Community.

We understand that the Roku Smart Home app keeps you signed out despite the troubleshooting steps you've performed. We'd like to gather more details regarding the issue so we can look into this further.

• Roku Smart Home app version.
• Mobile device brand, model, and OS version.
• Image or a screenshot on the error message "You've been signed out of the RSH app. Please sign in again."

We hope to hear back from you with the requested details above.

Best wishes,
Kash