Smart home app

[Tonya1980]

When will this be fixed I can't log in my account or watch the footage on my phone at all

[Meesterjojo]

I use the app to connect to 3 roku smart bulbs. 

I change the colors multiple times per day. 

This evening I suddenly cannot connect to the bulbs or the app. 

These forums suggest reinstalling the app- i do. 

These forums suggest turning off and on the bulbs- I do. 

These forums suggest reseting my router- I do. 

It just keeps giving me the same message, and now I can't even get into the app. 

Oh. Wait. It let's me in the app but says my bulbs are all offline and that error code "%s"

Cmon. Do better. I've got way cheaper bulbs that out perform at this rate. Holy gods. 

[DogManDan]

Yep the app is not working. Everything showed offline, can't connect. Uninstaller and reinstalled now can't even get into the app it just hangs.

Considering all my lighting is controlled and I now have zero access to anything I am PISSED.

[HornedAndWinged]

I use the smart home app for one indoor and two outdoor cameras. One of my outdoor cameras showed being offline first, sometime after 6:30 am central time. At about 8:45 pm the whole app kept in giving consistant error messages about being unable to connect despite having excellent wifi signal. I did an uninstall then reinstall, and now I can't even get to the sign in screen because the error message is continuous. it's obviously an internal issue. Please activate the headers in support to advise users of the problem and begin working on correcting the issue. Thanks.

[Mayday1992]

What's the point of having cameras if the system won't let me log into my account this needs to be fixed asap I've reset the password several times I've uninstalled the app and reinstalled the app still doesn't work I rely on these cameras because of the area I live in if anyone has suggestions on a better more reliable camera setup I'm all ears on top of paying a monthly fee this shouldn't be an issue to deal with 

[Melissa10]

I'm experiencing the same thing can't log back in for two days now 

[Finnie]

We are logged in and can't even access cameras. 

[Tonya1980]

I can't even watch my cameras footage on my phone

[RokuMary-F]

Hi Community users,

Thank you for your effort to reach the Community and share your experience.

We understand that you are having trouble accessing the Roku Smart Home app. Please be advised that we are currently aware and our engineering team has been investigating this issue closely. We'll get back to you once we have an update and I'll be sure to let the Community know.

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.


Best regards,
Roku Community team

[CombatDoc]

It's ridiculous. Same problem here and everywhere I think. I live in SW Missouri and have a huge problem with black bears right now. I installed 5 cameras at around 150 bucks plus paying a subscription fee and all for what? They are putting lives at risk. I have to uninstall, reboot my phone, reinstall every week!! Now can't get logged in at all.