Smart home app

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cp3islost
Reel Rookie

Video doorbell smart detection

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My video doorbell will notify me of motion, but I'm not able to set up the smart detection in the app on my android phone. Every time I open that setting it says "FailedInternal service error" (sic). I've rebooted the device and reinstalled the app. On an iPhone signed into my account I can get the smart detection setting to open but none of the toggles will turn on, they just immediately slide back to off. 

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cp3islost
Reel Rookie

Re: Video doorbell smart detection

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@renojim I read in an Amazon review someone had the same issue as me and resolved it by deleting the camera and re-pairing. That solved it, now I can adjust the settings and it is recording and notifying me correctly. 

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renojim
Community Streaming Expert

Re: Video doorbell smart detection

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It's been reported that cameras with version 6 of the firmware no longer support smart detection.

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cp3islost
Reel Rookie

Re: Video doorbell smart detection

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I'm on firmware 5.0.1.161

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renojim
Community Streaming Expert

Re: Video doorbell smart detection

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@cp3islost, I could be off base.  I found the thread that I thought was about smart detection and it's about "motion tagging".  I don't know if they're the same thing or related.

https://community.roku.com/t5/Cameras-doorbells/What-happened-to-motion-tagging/m-p/1031135/

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cp3islost
Reel Rookie

Re: Video doorbell smart detection

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@renojim I think in the backend, it's the same code that governs both things, but since installing the doorbell, I have never had that as an option. 

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cp3islost
Reel Rookie

Re: Video doorbell smart detection

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@renojim I read in an Amazon review someone had the same issue as me and resolved it by deleting the camera and re-pairing. That solved it, now I can adjust the settings and it is recording and notifying me correctly. 

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