My video doorbell will notify me of motion, but I'm not able to set up the smart detection in the app on my android phone. Every time I open that setting it says "FailedInternal service error" (sic). I've rebooted the device and reinstalled the app. On an iPhone signed into my account I can get the smart detection setting to open but none of the toggles will turn on, they just immediately slide back to off.
@renojim I read in an Amazon review someone had the same issue as me and resolved it by deleting the camera and re-pairing. That solved it, now I can adjust the settings and it is recording and notifying me correctly.
It's been reported that cameras with version 6 of the firmware no longer support smart detection.
I'm on firmware 5.0.1.161
@cp3islost, I could be off base. I found the thread that I thought was about smart detection and it's about "motion tagging". I don't know if they're the same thing or related.
https://community.roku.com/t5/Cameras-doorbells/What-happened-to-motion-tagging/m-p/1031135/
@renojim I think in the backend, it's the same code that governs both things, but since installing the doorbell, I have never had that as an option.
@renojim I read in an Amazon review someone had the same issue as me and resolved it by deleting the camera and re-pairing. That solved it, now I can adjust the settings and it is recording and notifying me correctly.