Smart home app

[Tlynn16]

I just purchased a outdoor camera yesterday and I had it all set up running great an when my husband tried to login to the account to view the camera it was telling him wrong email and password. Knowing I had given him the correct info I logged out to reenter the info on my phone an it said the same thing. I tried to reset password and still nothing. I have removed the app 2 times an still nothing. What do I do now. I am new to all this an I am lost.

[Loosingpatience]

Still can't log in to my smart home account or anything else.

I hope someone is working day and night to resolve this issue before everyone is forced to go to a more reliable service.

[redbudrun]

Fix your **bleep** site or am going to uninstall and start writing NASTY REVIEWS .

[renojim]

I've posted this in a number of threads:

If you don't have the Roku mobile app, install it and see if you can log into your Roku account on it.  If you have it already, but it's signed into a different Roku account, try signing into the same account as you're using for your "smart" 🙄 home devices.  For me, once I signed into the mobile app with the same Roku account that my "smart" devices are linked to I was able to sign in on the smart home app without even needing to enter a password.

Roku Mobile App - Free for iOS® or Android™ | Roku

[renojim · Accepted solution]

Apparently nobody reads the responses that come before their post.  A possible solution was posted above.  Give it a try:

If you don't have the Roku mobile app, install it and see if you can log into your Roku account on it.  If you have it already, but it's signed into a different Roku account, try signing into the same account as you're using for your "smart" 🙄 home devices.  For me, once I signed into the mobile app with the same Roku account that my "smart" devices are linked to I was able to sign in on the smart home app without even needing to enter a password.

Roku Mobile App - Free for iOS® or Android™ | Roku

[Nvr2L84u]

I read all the responses. This wasn't applicable to me as I only have 1 Roku account. 

[Cz5]

Can I delete the device & set up a new account using the same device?

[Tlynn16]

I only have my camera but I still did it as stated with the Roku main app. It let me login to that great. Then when I went back to Smart Home it was saying the same thing knowing it was correct info because I only have the 1 Roku device. So I uninstalled the smart home app again I had already done that before an when I reinstalled it I was able to login. So that what I had to do.

[KGad]

This works!!! 

[RokuMary-F · Accepted solution]

Hi Community users,

We believe the issue with accessing the Android Smart Home app is now fixed.

We recommend updating to the most recent version, 2.7.1, from the Google Play store if you are having trouble logging into your account while using the Android Smart Home App.

We're going to mark this post as solved and lock the thread.

Thanks to everyone who reported this and for your patience while we worked with the channel partner to find a resolution.

Best regards,
Community Roku Team