@RokuMaryEF I think at this point, I will be reporting this to the Better Business Bureau. Absolutely awful how the Roku team has been handling this issue. Millions of people have spent a lot of money on your products and your fix to this is telling us to uninstall and reinstall the app and marking the post as solved. This issue is affecting multiple roku devices (cameras, lights, etc.) And affecting people with different phones, tablets and internet providers.
A bug in your system is one thing and understandable. However, the response and effort from every roku moderator on your help page is ludicrous. Every post about this, whether it is a camera or a light issue, is met with a moderator asking for make, model and serial numbers of every device, phone, tablet, router etc. You clearly are not reading the comments. Instead, you tell us to uninstall and reinstall and then mark solved. Unacceptable.
